Electronic Communication Surveillance Business Analyst

Investigo Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services firm in London is seeking a Business Analyst specializing in Electronic Communication Surveillance. This role involves designing and implementing surveillance systems, managing projects, and ensuring compliance with regulatory requirements. The ideal candidate will have extensive experience in banking, solid project delivery skills, and familiarity with tools like Smarsh and NICE. Excellent communication skills and experience in stakeholder management are essential for success in this position.

Qualifications

• Proven experience in Electronic Communications Surveillance within Banking.
• Strong understanding of project governance and delivery lifecycle.
• Excellent documentation skills, including BRDs and FRDs.

Responsibilities

• Design and implement new communications surveillance capabilities.
• Coordinate project phases and manage vendor engagement.
• Interpret regulatory requirements into operational solutions.

Skills

Electronic Communications Surveillance

Project Delivery

Stakeholder Management

Technical Delivery

Tools

Smarsh

NICE

Behavox

WeChat

WhatsApp

Job description

Electronic Communication Surveillance Business Analyst (Banking - London)

The role sits at the intersection of Compliance, Technology, and Change Delivery, helping to design and implement new communications surveillance capabilities within the bank. They\'ll take ownership of the high-level design, project coordination, financial tracking, and technical delivery for a new surveillance platform (or enhancement to existing tooling). The project is currently in initiation, so strong end-to-end project delivery and stakeholder coordination experience is key.

Core Experience

• Electronic Communications Surveillance within Banking or Financial Services (essential).
• Has delivered or integrated new surveillance technologies into existing communication environments.
• Experience leading or coordinating across Compliance, Risk, IT, and Operations teams.
• Strong understanding of project governance, financial tracking, and delivery lifecycle.

Technical / Tool Knowledge

Experience with (one or more):

• Smarsh, NICE, SteelEye, Behavox, Global Relay, Shield, Proofpoint, or similar platforms.
• Integration of WeChat, WeCom, WhatsApp, Symphony, Teams, and social media channels into surveillance systems.
• Understanding of data capture, storage, archiving, and alerting workflows.

Delivery / Change Management

• Skilled at coordinating high-level design, requirements gathering, project phasing, and resource planning.
• Has experience obtaining project funding, preparing business cases, and managing vendor engagement.
• Strong documentation skills (BRDs, FRDs, process maps, and stakeholder decks).
• Familiar with Agile and Waterfall delivery environments.

Regulatory & Compliance Knowledge

• Deep understanding of communications surveillance obligations under MAR, MiFID II, Dodd-Frank, and SMCR.
• Awareness of conduct risk, market abuse, and data privacy implications.
• Can interpret regulatory requirements and translate them into technical and operational solutions.

Interpersonal & Soft Skills

• Excellent stakeholder management and communication skills.
• Confident working with senior compliance officers, IT architects, and project sponsors.
• Proactive, detail-oriented, and comfortable in complex, matrixed banking environments.