Electrical Software Support Engineer

Trimble; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Social events and team building activities

Full training on supported applications

Job summary

A leading technology firm is seeking an Electrical Software Support Engineer in Milton Keynes to provide high-level technical support for electrical design applications. Responsibilities include assisting clients with technical queries, managing support tickets, and collaborating with engineering and sales teams. The ideal candidate should have experience in electrical design, familiarity with software like Revit or AutoCAD, and a degree in Electrical Engineering. Join a team that values innovation and personal growth while enjoying a dynamic work environment.

Qualifications

• Experience in electrical design and calculations would be an advantage.
• Having Revit or AutoCAD knowledge is an advantage.
• Preferably having a degree or higher in Electrical Engineering is a distinct advantage.

Responsibilities

• Answer incoming support calls courteously and within defined timescales.
• Provide problem solving service for customers relating to electrical design calculations.
• Test new versions of software as necessary.

Skills

Electrical design and calculations

Revit knowledge

AutoCAD knowledge

Education

Degree in Electrical Engineering

Job description

Electrical Software Support Engineer page is loaded## Electrical Software Support Engineerlocations: UK - Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R54527Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in EuropeAnd are you looking for a job in which you will be given a lot ofThen look no further; For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.We also like to let our hair down and encourage team members to attend social events arranged throughout the year, that old adage of ‘work hard – play hard’ is very much in play at Trimble. **What you will do**FunctionAssisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.Ensure all customers receive, and benefit from, a quality support service.**Responsibilities:*** Answer incoming support calls courteously and within defined timescales as and when required.* Provide problem solving service for customers relating to electrical design calculations.* Complete customer support tickets on the CRM database* Complete defect tickets on the CRM database* Provide high level technical support to customersInternal Support* Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.* Help maintain the list of defects and enhancements.* Help find the root cause of defects as they are found.* Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.* Provide technical support to the Sales Team as required.* Help maintain the list of future enhancements.* Provide technical support to other members of the support team, including knowledge transfer.Development* Test new versions of software as necessary* Assist with the production of user documentation, manuals & help files as necessary* Liaising with development to achieve set goals**Qualifications :*** Experience in electrical design and calculations would be an advantage in this role.* Having Revit or AutoCAD knowledge is an advantage.* Preferably having a degree or higher in Electrical Engineering is a distinct advantage.Training* Full training on supported applications will be given.****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.****Join a Values-Driven Team: Belong, Grow, Innovate.****At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail] is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit .