Elective & Diagnostic Booking Officer - Endoscopy

NHS; Slough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare provider is seeking an Elective & Diagnostic Booking Officer at Wexham Park Hospital. The role involves booking appointments and providing high-level customer service. The ideal candidate should have strong communication skills and experience in healthcare or a busy office environment. This full-time permanent position offers a salary range of £26,240 to £27,928 per year with a focus on patient care and service.

Qualifications

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Customer care experience.

Responsibilities

• Booking appointments across all Trust sites.
• Monitoring of new and existing appointments systems.
• Assisting with meeting Trust targets.

Skills

Good communication skills

Attention to detail

Ability to work under pressure

Excellent customer service skills

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

Job description

Overview

Elective & Diagnostic Booking Officer (Endoscopy) - Wexham Park Hospital

An exciting opportunity within the Elective and Diagnostic team at Wexham Park Hospital. We are seeking an approachable, patient-focused individual who demonstrates our Trust values in their everyday work. This is a fast-paced role that requires excellent organisational skills, the ability to manage multiple tasks, and strong communication, attention to detail, and the ability to work under pressure to meet tight deadlines. A proactive attitude, willingness to learn, and the ability to work collaboratively as part of a team are also key. If you thrive in a role where you will liaise with patients, clinical staff, and colleagues while using your initiative to deliver an outstanding service, we would love to hear from you.

Responsibilities

• The post holder will be responsible for booking appointments across all Trust sites.
• They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
• The post holder will assist with meeting Trust targets.
• The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
• Liaise with patients, clinical staff, and colleagues and use initiative to deliver an outstanding service.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. We recognise the importance of a healthy work life balance and support flexible working where possible to meet the needs of staff and service users.

Details

Date posted: 23 September 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £26,240 to £27,928 a year per annum incl HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 151-KMU312

Job locations: Wexham Park Hospital, Wexham Street, Wexham, SL2 4HL

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Qualifications

Essential

• GCSE English and Maths pass or equivalent
• ECDL or equivalent

Desirable

• NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

• Experience of working in a hospital or busy office environment
• Significant experience in difficult patient situations
• Customer care experience

Desirable

• Call centre experience
• NHS experience

Skills and Knowledge

Essential

• Good communication skills both verbal and written
• Attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and experience with telephones and meeting targets

Desirable

• Call centre experience
• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Other information

Disclosure and Barring Service (DBS): This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS check.

Employer details

Employer: Frimley Health NHS Foundation Trust

Address: Wexham Park Hospital, Wexham Street, Wexham, SL2 4HL

Employer's website: https://www.fhft.nhs.uk/