Elective and Diagnostic Booking Officer - Pacing

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in the UK seeks a team player for a varied role in booking patient appointments. The ideal candidate must possess strong organizational and communication skills. The position requires multitasking under tight deadlines and offering exceptional customer service. Join a supportive team dedicated to improving health and care services.

Benefits

Extensive development opportunities

Work-life balance

Inclusive workplace

Flexible working patterns

Qualifications

• Exceptional organisational skills and ability to multitask.
• Strong communication skills and a collaborative mindset.
• Excellent customer service skills for patients and staff.

Responsibilities

• Responsible for booking appointments across all Trust sites.
• Participate in the implementation and monitoring of appointment systems.
• Support the smooth running of patient bookings within the Pacing Team.

Job description

The post holder will be responsible for booking appointments across all Trust sites. They will actively participate in the implementation and ongoing monitoring of both new and existing appointment systems. The post holder will assist in meeting Trust targets and must offer excellent customer service skills for patients and staff, both internal and external.

We are seeking an approachable, patient-focused team player who embodies our Trust values and maintains a positive, professional attitude in the workplace.

This is a busy and varied role requiring exceptional organisational skills, the ability to multitask, and confidence working under tight deadlines. Strong communication skills, a willingness to learn, and a collaborative mindset are essential.

You will work within our Pacing Team, supporting the smooth running of patient bookings and ensuring high standards of service are maintained at all times.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability-confident employer, awarded the Gold for the Armed Forces Employment Recognition Scheme. We offer extensive development opportunities, including professional, management, leadership, and clinical skills training.

We value work-life balance, recognizing that flexibility can mean a variety of working patterns and hours. We strive to accommodate staff needs to benefit both individuals and the services we provide.

Frimley Health Trust benefits on Vimeo, and we have a strong reputation for achievement. As a well-led and ambitious Foundation Trust, we are dedicated to improving health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey, and south Buckinghamshire.

Our strategy, Our Future FHFT, aims to be a leader in health and wellbeing, delivering excellence for our communities. We are investing in our services and facilities, including a £10 million upgrade to the maternity unit, a £49 million Emergency Assessment Centre at Wexham Park, and a new £100 million hospital replacing Heatherwood Hospital. Further investments in diagnostics and inpatient capacity at Frimley Park are planned.

Significant investments in quality improvement and digital programmes support our vision, including the recent implementation of our new Electronic Patient Record (EPR) system, Epic, which went live in June.

Our core values—Committed to Excellence, Working Together, and Facing the Future—guide our actions and set expectations for staff in their interactions with patients, visitors, and colleagues.