EHW Service Support Team Coordinator

Manchester Royal Eye Hospital; Manchester; On-site; GBP 24,000 - 26,000; Full time

Job description

NHS AfC: Band 3

Main area: Service Support Team

Grade: NHS AfC: Band 3

Contract: 2 years (Fixed term)

Hours: Full time - 37.5 hours per week (Monday - Friday)

Job ref: 349-COR-7128474C

Site: Cobbett House

Town: Manchester

Salary: £24,625 - £25,674 per annum, pro rata

Salary period: Yearly

Closing: 20/04/2025 23:59

Job Overview

Service Support Coordinator (Band 3) 37.5 hours- across 5 days

MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.

The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity.

To support the EHW Service we are currently recruiting a Service Support Coordinator to join our team. You will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including Wythenshawe, Oxford Road, Withington, Trafford and North Manchester General.

Main duties of the job

As a key member of the EHW multidisciplinary team, you will be responsible for the administration, coordination and effective delivery of the Case Management Process, reception and general administration within the EHW Service along with providing a professional administration service to managers, HR colleagues and external clients. You will ideally have experience of working in an occupational health or GP practice environment within both the NHS and private sector. You must be IT literate and able to learn systems and processes.

As a key member of the team, this role provides a unique and exciting opportunity to assist in developing the administration service that is dynamic and customer-focused. In return, we will support your development and provide you with an opportunity to maximize your skills and experience.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed Job Description And Main Responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Education/ Qualifications

Essential criteria

• Good standard of general education Min 5 GCSE’s or equivalent experience (5)
• RSA/ NVQ level 111 or equivalent

Desirable criteria

• ECDL
• Secretarial Processing Qualification

Experience

Essential criteria

• Business administrative experience.
• Experience of developing, maintaining and implementing administrative systems
• Use of Microsoft packages including Word and Excel.
• Proven experience of working to deadlines
• Strong customer service experience

Desirable criteria

• Experience of working within NHS office environment
• Experience of working within a multidisciplinary team

Skills

Essential criteria

• Well organized with the ability to work a high standard and meet deadlines in a busy office environment
• Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities
• Excellent oral and written communication skills and a positive, helpful telephone manner.
• Flexible approach to working hours especially during busy periods to cover holidays and unplanned absence
• Keen to improve and develop processes and services

Desirable criteria

• Evidence of personal development and past experience.

Knowledge

Essential criteria

• Good analytical skills to support the production of management reports.
• Knowledge of a range of clerical procedures

Desirable criteria

• Understanding of IT generally.
• Understanding of data protection and medical confidentiality

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 159.3KB)
• Person Spec (PDF, 133.2KB)
• FRForm (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)

Apply online now

Further details / informal visits contact

Name: Jacqueline Dowson

Job title: Service Support Team Manager

Email address: [e-mail]

Telephone number: 0161 276 4289