eHealth Support Team Leader

NHS National Services Scotland; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a Support Team Leader to join their eHealth Support Team. This role is pivotal in providing second line support to NHS Highland's IT users across clinical areas. The ideal candidate will be a dynamic leader with extensive management and IT support experience, excelling in communication and interpersonal skills. You will thrive in a fast-paced clinical environment, ensuring that the service needs are met efficiently. Join a forward-thinking organization committed to equality and diversity, where your contributions will significantly impact the healthcare landscape.

Qualifications

• Minimum of two years management experience required.
• Three years of IT support experience is essential.

Responsibilities

• Provide second line support to users of NHS Highland's IT equipment.
• Balance service needs against available resources in a clinical IT environment.

Skills

Management Experience

IT Support Experience

Interpersonal Skills

Communication Skills

Job description

NHS Highland has a vacancy for a Support Team Leader within the eHealth Support Team, which provides second line support to users of NHS Highland's IT equipment and systems within the Primary and Acute clinical areas.

A positive, dynamic, forward-thinking leader, you should have a minimum of two years management experience with a minimum of three years IT support experience. Excellent interpersonal and communications skills are essential, and you will thrive within an ever-changing clinical IT environment, balancing the needs of the service against the resources at your disposal.

Informal enquiries to Dave Maylin, GP IT Manager, at [e-mail].
Please quote reference Post360 in the subject line of your email.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

ADDITIONAL INFORMATION FOR CANDIDATES

1. You should apply for this post by completing the application process on Jobtrain.
2. DO NOT upload a CV as this will not be used for short listing purposes.
3. Posts close at midnight on the indicated date.
4. For help to complete an application on Job Train please follow this link: Application Process.
5. To view our accessibility statement, please follow this link: Accessibility Statement.
6. Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
7. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
8. Please contact Jobtrain Candidate Support Hub - Candidate Support for advice and support with any system issues.
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10. Once you have submitted your application form you will be unable to make any amendments.
11. Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board, we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.