eHealth Support Officer - Band 4 - GH

NHS National Services Scotland; Livingston; On-site; GBP 18,000 - 30,000; Full time

Job summary

NHS Scotland seeks a dedicated support professional to assist users across NHS Lothian. Your role will involve technical support, system maintenance, and user training. This position is integral to ensuring effective service delivery within the tech environment of NHS services.

Qualifications

• Experience in providing technical support to users.
• Ability to configure, maintain, and diagnose desktop systems.
• Skills in training users on software applications.

Responsibilities

• Provide technical services for desktop computer systems.
• Act as the first point of escalation for user support requests.
• Offer advice and training on computer systems and software.

Skills

Technical support

User training

Desktop computer systems

Troubleshooting

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

Please note: We anticipate a high level of interest in this position and may close the vacancy early once a sufficient number of applications are received. Therefore, please ensure you complete and submit your application early.

Job Purpose: Provide support for users across NHS Lothian, responding to user requests for support, acting as the first point of escalation from the service desk. Provide technical services for the installation, configuration, maintenance, diagnosis, and repair of desktop computer systems and associated software and peripherals. Offer advice and training to users on the use of computer systems and software.

For further information on the role and the skills/experience required, please refer to the job description and person specification linked at the bottom of the screen. If you have any questions after reading this information, please contact Stephen Gnarra at 0131 441 8776.