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Membership Experience Host

EVERLAST GYMS

Preston

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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An exciting opportunity awaits at a dynamic fitness club where you can make a real impact! This role is perfect for those who are passionate about fitness and customer service, offering the chance to enhance every member's experience while supporting sales and retention efforts. As part of a vibrant team, you'll play a key role in maintaining high hygiene standards and ensuring the club's facilities are always in top shape. If you're driven, flexible, and eager to learn, this position is your gateway to a fulfilling career in the fitness industry. Join a forward-thinking company that values ambition and teamwork, and take the next step in your professional journey!

Outgoing personality with a positive mindset and a passion for fitness.
Competent in administrative duties and customer service.

Maximise member and guest experience through excellent service.
Support sales and retention of memberships.

Customer Service

Sales Skills

Administrative Skills

Fitness Knowledge

Problem Solving

Membership Software System

Main Duties and Responsibilities:

To maximise every member and guest's experience in our club.
To support the sales and retention of memberships through excellent customer service.
To contribute with the cleaning and hygiene standards of the club as and when required.
To be a competent key holder of the club, covering shifts as and when required.
To have a good understanding of the membership software system.
Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
Support the Fitness Manager with Gym Floor.
Ensure that you have experienced the products and services on offer.
Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
To drive the secondary spend KPI targets.
To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Want to know see more of the great things our brand does? Please visit our LinkedIn page here.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Think without limits - Think fast, think fearlessly and take the team with you.
Own it and back yourself - Own the basics, own your role and own the results.
Be relevant - Relevant to our people, our partners and the planet.

Need to be:

Of an outgoing personality, with a positive mindset.
Competent with all administrative duties.
Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
Able to drop into operational key holder duties as and when the business requires.
Passionate about fitness, administration and customer service.
Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
Target focussed - to support the club with sales and retention towards achieving success for the business.

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