Help Desk Technician

Overview

About Us

WIT Logistics LLC, A Walker SCM, LLC company, brings an experienced team approach to multi-national logistics service. We provide superior products without sacrificing the small firm attributes that have distinguished our firm since its inception - personal attention, expertise and reliability. We are a 3PL provider of assembly and contract packaging services and the associated warehousing, distribution, procurement and transportation services.

Summary

The Help Desk Technician is responsible for providing technical support and assistance to end-users regarding computer systems, hardware, and software. They will diagnose and resolve technical issues, answer queries, and guide users through step-by-step solutions.

Responsibilities

1. Respond to customer inquiries via phone, email, or in-person to resolve technical issues.
2. Diagnose hardware, software, and network-related problems.
3. Install, configure, and maintain computer systems and applications.
4. Troubleshoot and resolve issues with printers, mobile devices, and other peripherals.
5. Provide guidance and training to end-users on system usage.
6. Escalate complex problems to higher-level IT support.
7. Document issues, solutions, and maintain a knowledge base for future reference.
8. Follow up with users to ensure full resolution of issues.
9. Assist in maintaining the inventory of hardware and software.
10. Implement and adhere to security protocols to protect company data.

Qualifications

1. High school diploma or equivalent required; Associate’s degree in Computer Science or related field preferred.
2. CompTIA A+, Network+, or other relevant certifications are a plus.
3. Proven experience as a Help Desk Technician or in a similar support role.
4. Strong knowledge of Windows/Mac OS environments.
5. Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
6. Excellent problem-solving and communication skills.
7. Ability to work independently and as part of a team.
8. Customer-oriented with a focus on providing excellent service.

Walker SCM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This information is a brief job summary for recruiting purposes only and does not constitute the entire job description, duties or requirements for this position.

WIT Logistics/Walker SCM is proud to be an Equal Opportunity Employer, and a drug-free workplace.

Pay Range

USD $25.00 - USD $27.00 /Hr.