Area Manager - Commercial Gas

Sureserve; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player in compliance and energy services is seeking a dedicated Area Manager to lead operations in London. This role involves overseeing customer service, ensuring compliance on contracts, and managing key functions within the region. With a strong focus on team support and customer satisfaction, the successful candidate will enjoy a dynamic work environment with opportunities for career progression. Join a company that values diversity and inclusivity, where your contributions will make a significant impact on the community and the organization’s success.

Benefits

Salary Exchange Pension

Employee Assistance Programme

28 Days Annual Leave

Enhanced Family Leave

Qualifications

• Previous Area Manager experience in social housing or construction is essential.
• High proficiency in MS Office, especially Outlook and Excel.

Responsibilities

• Manage customer services and complaint resolution effectively.
• Ensure compliance on contracts and oversee financial invoicing.

Skills

Customer Service

Organizational Skills

Communication Skills

Complaint Resolution

Flexibility

Education

Area Manager Experience

Social Housing/Construction Background

Tools

MS Office

Outlook

Excel

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Duties

1. Responsible for customer services including complaint resolution
2. Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle
3. Attend all contract meetings and report back to the Head of Region
4. Monitor parts usage and credit returns to procurement department
5. To ensure compliance is met on all contracts
6. Responsible for all financial invoicing on time and chargeable works management
7. Ensure letter procedure is adhered to and take full responsibility for no access procedure
8. Achieving and maintaining 100% compliance on servicing programmes
9. Manage key functions and roles within the Region
10. Be the main link with our clients in terms of contract management
11. Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
12. Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
13. Assist in the preparation of bidding and contracting for new work
14. Heavily involved in recruiting and monitoring probationary periods
15. All associated ad-hoc administrative duties

The successful candidate will have

1. Previous Area Manager experience preferably from a social housing/construction background
2. Able to provide a high level of courteous, professional customer service
3. Highly proficient in MS Office, in particular Outlook and Excel
4. Good written and verbal communication skills
5. Flexible attitude with strong organisational skills

What we can offer you

1. Salary exchange pension
2. Employee assistance programme
3. 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
4. Enhanced family leave (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Business: Sureserve Compliance South
Locations: London
Yearly salary: £50,000 - £55,000
Employment type: Full-time