Field Service Technician - Ohio

ZipRecruiter; York; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the injection molding industry is seeking a Service Technician to perform remote work at customer sites. The role involves installing and servicing equipment, troubleshooting issues, and providing customer training. ENGEL offers excellent benefits and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k with Match

Over 3 Weeks’ PTO

Employer-Paid Life Insurance

Tool Reimbursement

Cell Phone

Laptop

Qualifications

• 5+ years in Injection Molding troubleshooting or prior experience as a Field Service Technician.
• Knowledge of microprocessor programming and materials like PET and Polypropylene.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots.
• Educates customers on equipment and manages resolution of customer issues.

Skills

Troubleshooting

Communication

Customer Service

Education

High School Diploma

Associate’s or Bachelor’s degree

Tools

Injection Molding Machines

Blueprints and Schematics

Job description

Job Description

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing every day together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions, and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department. ENGEL provides excellent benefits including health, dental, and vision insurance all upon the first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, personal time off, employer-paid life insurance, long and short-term disability, and an employee-centric environment.

Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!

Job Summary:

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Essential Duties and Responsibilities:

1. Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
2. Performs all safety checks on equipment.
3. Educates customers on equipment and instructs on proper operation.
4. Manages resolution of customer issues, including order and installation of replacement parts as necessary.
5. Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
6. Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
7. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
8. Provides written reports on a regular basis to the Service Manager.

Educational/Training Requirement:

• High School Diploma Required
• Associate’s or Bachelor’s degree

Experience:

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Knowledge, Skills, and Abilities:

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer, and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials
• Excellent communication and interpersonal skills and strong customer service
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support).

MUST HAVE -

• Must have a valid Passport, driver’s license in good standing that includes REAL-ID.

WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation, and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD, and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay, and holiday pay. We are looking forward to receiving your application and resume and going over the position with you.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, or any other category protected by state or local laws.

ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017, ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America, and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.