Service Delivery Executive - Bangalore

TN United Kingdom; Horley; On-site; GBP 451,000; Full time

Job summary

A leading company in the UK is seeking a Service Delivery Executive for a 6-month fixed-term contract. The role involves ensuring high-quality delivery of End Point Assessment services, managing data systems, and communicating with stakeholders. Ideal candidates will have strong IT skills, attention to detail, and a proactive attitude towards customer service.

Qualifications

• Experience level: Experienced.
• Strong IT and Microsoft Office skills required.
• Experience in delivering and monitoring key services.

Responsibilities

• Ensure high-quality delivery of EPA services.
• Maintain and update data systems, such as Excel trackers.
• Communicate effectively with stakeholders.

Skills

IT skills

Microsoft Office skills

Planning

Communication

Problem-solving

Attention to detail

Customer-focused

Flexibility

Adaptability

Process improvements

Data reporting tools

Job description

Job Description

Are you an organised, detail-oriented professional with a passion for delivering excellent customer service? We’re looking for a Service Delivery Executive to support the smooth operation of our End Point Assessment (EPA) service.

Contract Duration: 6 months fixed-term

Location: Bengaluru, Karnataka, India

Initially, you will be required to work in the office daily for the first 3-4 weeks. Afterwards, you may work from home with occasional office visits as needed.

Experience & Salary

Experience Level: Experienced

Salary: 450,296.00 INR

Role Details

• Ensure high-quality delivery of EPA services, including uploading results, verifying evidence compliance, managing certificates, troubleshooting errors, and supporting UK teams.
• Maintain and update data systems, such as Excel trackers, and improve processes.
• Communicate effectively with stakeholders, providing advice, support, and training as needed.
• Monitor activities to meet quality standards and identify areas for improvement.

Candidate Requirements

• Strong IT and Microsoft Office skills.
• Excellent planning, communication, and problem-solving skills.
• Attention to detail, customer-focused, proactive attitude.
• Flexibility and adaptability.
• Experience with process improvements and maintaining dashboards or trackers.
• Confidence in Excel and data reporting tools.
• Experience in delivering and monitoring key services.

About the Organisation

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Application Process

If interested, please submit your CV and complete our short application form using the apply button.