BERT OGDEN FIESTA CHEVROLET SERVICE ADVISOR

Bert Ogden Auto Group; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading automotive group as a Service Advisor in Edinburgh. This full-time role focuses on customer service, scheduling, and ensuring satisfaction. Ideal for individuals with a passion for vehicles and strong communication skills.

Qualifications

• Sales experience preferred.
• Valid Texas driver's license required.

Responsibilities

• Schedule service work and sell additional services.
• Accurately record customer issues in the system.
• Follow up with customers post-service to ensure satisfaction.

Skills

Communication

Attention to Detail

Customer Satisfaction

Education

Basic Knowledge of Mechanical Operations

Tools

Dealer Management Systems

MS Office

Job description

BERT OGDEN FIESTA CHEVROLET SERVICE ADVISOR

Join our team as a Service Advisor at Bert Ogden Fiesta Chevrolet. This full-time role involves scheduling service work, selling additional services, and ensuring customer satisfaction.

Responsibilities

• Answer phone calls, emails, and drive-in inquiries promptly and professionally.
• Return missed communications and escalate technical issues to the Shop Foreman or Service Manager.
• Accurately record customer issues and data into the Dealer Management System.
• Walk customers through transactions, provide estimates, and update on vehicle status.
• Coordinate vehicle detailing, delivery, and pickup times.
• Follow up with customers post-service to ensure satisfaction.
• Perform other duties as assigned.

Requirements

• Knowledge of vehicle maintenance, repair methods, tools, and materials.
• Experience with automotive tools, electrical test equipment, and operational systems.
• Understanding of automotive repair and servicing techniques.
• Attention to detail and ability to follow instructions.
• Willingness to learn new automotive technologies.
• Strong communication skills and ability to work cooperatively.
• Proficiency with Dealer Management Systems, Outlook, and MS Office.

Qualifications

• Basic knowledge of mechanical operations.
• Sales experience preferred.
• Valid Texas driver’s license, acceptable driving record, and ability to pass drug and background checks.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Motor Vehicle Manufacturing

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