Royal Ascot Retail Operations Manager

Ascot Racecourse Ltd; Ascot; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated retail operator for the Royal Ascot event. This temporary role involves managing retail operations, ensuring outstanding customer service, and maintaining stock levels across multiple shops. With a commitment to excellence and sustainability, this position offers a unique opportunity to be part of a prestigious event while working in a dynamic team environment. If you are passionate about retail and thrive under pressure, this role could be your perfect fit!

Qualifications

• Proven experience in retail sales and customer service.
• Ability to manage cash and perform reconciliations.

Responsibilities

• Manage cash levels and perform daily reconciliations.
• Ensure high levels of customer satisfaction through excellent sales service.

Skills

Retail Sales Experience

Customer Service Skills

Communication Skills

Basic Administration Skills

IT Skills (Microsoft Outlook, Word, Excel)

Tools

Shopify POS System

Job description

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Who we are

Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.

We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.

From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.

At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.

What we are looking for

Reporting to the Senior Ticketing and Retail Manager you will be responsible for the smooth running of the retail operation over the week of Royal Ascot.

We have 5 shops on site over Royal Ascot, two in the Royal Enclosure and one per enclosure in the Queen Anne, Windsor and Village Enclosures respectively.

This is a temporary role from Thursday 12 June to Friday 27 June 2025 to cover the final few days of preparation and training, as well as the break down of the temporary shops after the event.

The hours are generally 09:00 - 17:00, with the exception of the event days which would see extended hours from Tuesday 17 June to Saturday 21 June. These days the hours are dependent on requirements but could see starts around 07:00 or finishes around 21:00 due to access restrictions to some of our stock areas.

You must be available for all the dates and times above.

The pay rate for this role is £20.91 per hour inclusive of holiday pay.

What you'll be doing

Principal Responsibilities

• Cash management and reconciliation of the shops, collection the monies from the banks each morning and monitoring cash levels throughout the day. Performing cash lifts as and when required.
• EOD reconciliation of monies and returning to the bank the following morning.
• Maintain outstanding shop condition and visual merchandising standards
• Management and monitoring of stock levels and adjusting as required.
• Distribution of stock to relevant shops as and when required. Monitoring of
• Familiarisation with stock areas to accommodate quick and efficient movement of stock as required.
• Management of the Shopify POS system to accurately monitor stock levels and pre-empt movements and stock requirements.
• Manage the Retail group chat, responding to any additional requests of stock replenishment.
• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain full stock levels in all shops
• Follow all Company policies and procedures

Skills and experience you can bring

• Proven working experience in retail sales is desirable
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills
• Committed to raising the standard in every aspect of working life
• Ability to work under pressure and deliver deadlines
• Ability to communicate in a proactive and positive manner
• Ability to be flexible and adaptable
• Integrity, commitment and diplomacy
• The willingness to work in a spirit of partnership
• Excellent attention to detail
• Accuracy at all times
• An understanding of the events industry and the rhythms in which this functions
• An understanding of retail POS systems is desirable.
• Good IT skills, e.g. Microsoft Outlook, Word and Excel

Our Diversity and Inclusion Vision

We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

How to apply

Applications will close on 30 May 2025. We reserve the right to close this vacancy early should a suitable candidate be identified.

For assistance with your application or should you require an alternative application format, please contact [email protected]