Senior Consumer Panels Lead

CCW; Birmingham; On-site; GBP 48,000 - 56,000; Full time

Job summary

An established industry player is seeking a Senior Consumer Panels Lead to spearhead a new initiative aimed at empowering consumers in the water sector. This role involves overseeing the development and management of consumer panels, ensuring they operate efficiently and produce impactful outcomes. You will play a key role in influencing water companies' policies by integrating consumer feedback into their decision-making processes. If you are passionate about championing consumer rights and driving positive change, this is an exciting opportunity to make a significant impact in the industry.

Responsibilities

• Oversee a new team managing consumer panels for effective operation.
• Ensure consumer feedback influences water company decisions.

Job description

Senior Consumer Panels Lead

Job details

• Location: Birmingham or Cardiff
• Salary: £48,889 - £55,406
• Contract type: Full time
• Hours: 37 per week

Closing date: 28.05.2025

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year by providing free advice and helping resolve complaints with water companies in an accessible, caring manner. We champion everyone's needs and interests, conducting research that influences water companies, government, and regulators to implement positive change.

We currently have an exciting opportunity for a Senior Consumer Panels Lead.

In July 2024, the Secretary of State announced that consumers will gain new powers to hold water company executives accountable through new customer panels. This was reiterated on 5 September, emphasizing that customers will have the power to summon board members and hold water executives to account for the first time in history.

The proposed consumer panels, one per water company, will provide CCW and stakeholders with direct insights into consumer views. This will enable companies to incorporate independent consumer feedback into decision-making and planning. These panels will operate alongside CCW's Forward Work Programme.

Reporting to the Head of Department, the Senior Consumer Panels Lead will oversee a new team responsible for developing and managing processes to ensure the effective operation of all consumer panels. This role will ensure that panels are run efficiently, produce impactful outcomes, and influence water companies' policies and procedures.

You will be tasked with ensuring that the consumer voice influences company decisions and that panels are supported to hold companies accountable. The work of the panels should lead to actionable outputs and measurable improvements in policies and procedures.

Disability Confident Scheme: We guarantee an interview to applicants with a disability whose application meets the minimum criteria. To be eligible, applicants must have a disability or long-term health condition expected to last at least 12 months, which can be physical, sensory, or mental. Registration as disabled is not required.

Next Steps:

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