Visitor Services Manager - Box Office

KINGS PLACE MUSIC FOUNDATION; London; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Join a vibrant arts organization as a Visitor Services Manager – Box Office. This role focuses on leading a team to provide exceptional customer service, managing operations, and promoting diverse programming. Ideal for dynamic ticketing professionals eager to develop their skills in an innovative environment.

Qualifications

• Proven leadership skills and exceptional customer service abilities.
• Experience working with ticketing systems and Front of House roles.

Responsibilities

• Lead the Box Office team to deliver exceptional customer service.
• Manage day-to-day operations and promote Kings Place programming.

Skills

Leadership

Customer Service

Flexibility

Tools

Tessitura

Job description

How would you like to hone your management and customer service skills as part of ‘- that most adventurous and forward-thinking of London’s venues’ (Telegraph)? Join the Kings Place Visitor Services team and support our box office team to deliver an exceptional audience experience for ‘some of the most innovative programming on the British music scene’ (Evening Standard).

Kings Place is an adventurous music and arts venue with an ambition to inspire the local community and promote the power of the arts in society. Its venues enable learning, discovery, debate, and experiences that are powerfully intimate, fostering human connection between artists and audiences.

The dedicated and supportive team programs a series of festivals and events, developing cross-arts collaborations and artistic relationships that deliver unforgettable live experiences.

The award-winning concert series, Unwrapped, is our flagship program, exploring big ideas and overarching themes throughout the year. Kings Place is also the UK’s home of live podcasting, hosting the London Podcast Festival.

Run as a registered charity under the name of Kings Place Music Foundation (KPMF, charity number 1107839), it does not receive regular public funding. Income is generated through ticket sales, donations, grants, and staging world-class conferences and events.

The Role

We are recruiting for a Visitor Services Manager – Box Office to develop and support the day-to-day operations of the Kings Place Box Office.

This role involves leading by example to deliver exceptional customer service, ensuring a seamless, efficient, and welcoming experience for all visitors, while actively promoting Kings Place, its diverse programming, and activities.

A key focus is managing, developing, and motivating the Box Office team, fostering a friendly, knowledgeable, and service-oriented environment that consistently exceeds customer expectations.

The Person

This is an exciting opportunity for a dynamic and motivated ticketing professional to join our Visitor Services team. The ideal candidate will have proven leadership skills, exceptional customer service abilities, and experience working with ticketing systems.

The role requires flexibility, including working weekends and evenings as needed. It is ideal for individuals eager to focus on team development within a vibrant arts organization.

Experience with Tessitura, budget control, and social media management is desirable, along with a background in Front of House roles in arts or cultural venues.

Salary: £30,000 - £32,000 per annum (dependent on experience and qualifications)

Closing Date: 11^th June 2025

Contract: Permanent, full-time

To apply, please send your CV and covering letter via the application button below.

Kings Place operates a hybrid working model. The role is primarily venue-based, requiring on-site presence for team briefings, meetings, and box office support. Administrative tasks can be performed remotely with line manager approval.

Flexible working arrangements may be considered after a successful probation period.

We are happy to make reasonable adjustments to the recruitment process; please contact us at [e-mail].

Please send your CV and covering note.

Note: The closing date is a guideline. We may close the vacancy early if we receive a high volume of applications. We recommend submitting your application as soon as possible.