Telematics Operations Coordinator

Howden; Cambridgeshire and Peterborough, Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Telematics Operations Coordinator, um die Kommunikation mit Kunden und die Datenvalidierung zu optimieren. In dieser Rolle sind Sie verantwortlich für die Analyse von Telemetriedaten und die Unterstützung interner sowie externer Teams. Sie werden in einem dynamischen Umfeld arbeiten, das Vielfalt und kontinuierliche Verbesserung fördert. Wenn Sie eine Leidenschaft für Daten und Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Benefits

Flexible Arbeitszeiten

Hybrides Arbeiten

Karriereentwicklungsmöglichkeiten

Qualifications

• Erfahrung in der Datenvalidierung und Analyse.
• Fähigkeit, mehrere Aufgaben in einem schnelllebigen Umfeld zu verwalten.

Responsibilities

• Verantwortung für die Kommunikation mit Kunden über verschiedene Kanäle.
• Durchführung von Datenvalidierungsberichten und Problemlösungen.

Skills

Analytische Fähigkeiten

Datenverwaltung

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Flexibilität

Tools

Microsoft Office Suite

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance through collaboration. Our strength lies in our diverse team of 18,000 employees across over 100 countries, united by a shared passion and no-limits mindset.

People join Howden for many reasons, but they stay because of our culture. It’s what sets us apart and why employees turn down headhunters. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you’ll find like-minded people driving change at Howden.

Role

As a Telematics Operations Coordinator, your focus will be on two key aspects:

Inbound and outbound communications

Managing communication with policyholders and customers of HDD across various channels, both internally and externally. You will respond to inbound customer contacts and proactively contact customers in line with business rules.

Data Validation

Scrutinising data accuracy from telematics devices, analysing validation checks generated by our system, diagnosing and resolving device or data issues, and collaborating with internal and external parties to resolve queries.

Core responsibilities include:

Communication responsibilities:

• Respond to customer inbound communications across channels such as email, web-chat, social media, and voice, in line with SLAs.
• Proactively contact customers for device installation/return, driver feedback, or intervention, within SLAs.

Data Validation responsibilities:

• Complete daily data validation reports within SLAs.
• Identify, investigate, and resolve data validation issues.

General responsibilities:

• Act as a point of contact for daily questions from internal and external teams.
• Contribute to continuous improvement of operational processes.
• Support testing for projects as needed.
• Build and maintain knowledge of operational processes and telematic devices.

Key performance indicators:

• Complete daily tasks within SLAs.
• Build strong relationships with suppliers and customers.
• Demonstrate knowledge of data, processes, and products.
• Use analytical skills to identify and resolve issues.

Skills & Experience required:

• Fast learner, self-motivated, able to work in a fast-paced environment.
• Strong analytical and data entry skills.
• Proficient in Microsoft Word, PowerPoint, Outlook, and Excel.
• Flexible, able to manage multiple tasks.
• Experience in organizing meetings, managing actions, and liaising with internal and external parties.

What do we offer in return?

We offer a career you define. At Howden, diversity is valued. We seek individuals who share our values:

• Success comes from trying new things.

• We support each other through everyday moments and challenges.

• We aim to make a positive difference at work and beyond.

Reasonable adjustments

We are committed to providing accommodations to align positions with your needs, including software, IT, office setups, flexible hours, or hybrid working. If interested, apply, and we will assist with any adjustments required.

*Note: Not all positions can accommodate changes. Contact your Recruitment Partner for more details.