Customer Service Team Lead

TN United Kingdom; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading legal firm in South Norfolk is seeking a Customer Services Team Leader to manage and develop their Client Care Team. This role offers a chance to lead a high-performing team, with opportunities for professional growth and recognized qualifications. The company culture emphasizes continuous training and excellent benefits, making it an attractive opportunity for experienced leaders.

Benefits

Pension contribution

Employee Assistance Program

Free on-site parking

Qualifications

• Previous experience leading a team in legal, insurance, or professional services.
• Passion for developing people and improving processes.
• Strong technical skills, including completing legal forms.

Responsibilities

• Responsible for training, development, and management of the Client Care Team.
• Manage absences, ensure timely work completion, and allocate tasks.
• Collaborate with senior management on team performance feedback.

Skills

Team Leadership

Process Improvement

Technical Skills

Job description

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Hays is pleased to be working with a specialist legal firm in South Norfolk who are currently recruiting for a Customer Services Team Leader.

As Team Leader, you will be responsible for the training, development, and management of the Client Care Team. Your duties will include managing absences, ensuring work is completed in a timely manner, handling referrals, and allocating tasks within your team. You will collaborate closely with senior management by providing feedback on team performance to monitor progression opportunities. Overall, you will oversee the daily management of the team.

The ideal candidate will have previous experience leading a team, preferably in a legal, insurance, or professional services environment. They will possess a passion for developing people, a desire to improve processes, and demonstrate strong technical skills, including completing legal forms and interacting with solicitors.

This role offers an excellent opportunity within a close-knit, high-performing team. The company's culture is excellent, with ongoing training and development opportunities. You will have the chance to earn recognized qualifications and participate in appraisals that could lead to salary increases and career progression. Benefits include a pension contribution, Employee Assistance Program, free on-site parking, and more!

If you're interested, click 'apply now' to send an up-to-date CV or call us today.

If this position isn't quite right but you're seeking new opportunities, please contact us for a confidential career discussion.

#4690127 - Lisa Peach