Technical Product Specialist - Reuters Imagen

TRSS; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a Technical Product Specialist to bridge the gap between technical solutions and customer needs. This role involves providing expert consultation, conducting customer demonstrations, and ensuring smooth transitions for post-sale implementations. With a focus on digital media, you will leverage your experience in media workflow software to tailor solutions that meet unique customer requirements. Join a company that values innovation, offers a flexible hybrid work model, and fosters career growth through continuous learning and development. Make a real-world impact in a supportive environment that champions work-life balance and social responsibility.

Benefits

Hybrid Work Model

Flexible Vacation

Mental Health Days

Tuition Reimbursement

Employee Incentive Programs

Access to Headspace App

Community Volunteer Days

Qualifications

• 2+ years experience in digital or media workflow software sales.
• Proficiency in REST/JSON APIs and video streaming protocols.

Responsibilities

• Provide technical consultation and customer demonstrations.
• Draft technical responses for sales proposals and SOW development.

Skills

Technical Consultation

Communication Skills

Project Management

REST/JSON APIs

Video Workflow Software

Asset Management Best Practices

Web Development Technologies

Education

Bachelor's Degree in a Relevant Field

Tools

Salesforce CRM

Azure DevOps

Monday.com

Job description

We are seeking a Technical Product Specialist to serve as a technical liaison between our company and potential customers, focusing on the technical aspects of our products and services to drive adoption and sales.

Reuters Imagen is a leader in Media Asset Management, serving the world's top brands. We develop sophisticated software systems that automate the processing of vast quantities of Digital Video, Television, and Still Imagery into various formats. Our solutions make these extensive archives easily searchable, accessible online, and monetizable.

As part of the Thomson Reuters organization, we are experiencing substantial growth, making this an ideal time to join our team. We offer the right candidate the chance to thrive within our company and make substantial, valuable contributions to our product development.

This Technical Product Specialist is responsible for demonstrating how our solutions can meet customer needs, providing technical expertise during the sales process, and ensuring a smooth transition to other departments for post-sale implementation.

About the Role

As a Technical Product Specialist at Reuters Imagen, you will:

• Provide technical consultation in a sales engineering capacity, including customer demonstrations, and advice on functionality and integration.

• Draft detailed technical responses to support sales proposal and SOW development. This includes but is not limited to narrative descriptions outlining the technical response, conceptual and detailed drawings and RFP responses

• Architect and present tailored solutions that align with potential customers' unique requirements and objectives.

• Conduct performance capability assessments and service level feasibility analyses to ensure proposed solutions meet customer needs.

• Participate in internal hand off meetings, perform operational readiness reviews and as needed attend external client kick off meetings to ensure smooth transition to post-sale implementation.

• Provide availability to DevOps throughout deployment lifecycle to clarify any originally intended development

• Provide input on product roadmaps based on customer feedback and market trends.

About You

To be our Technical Product Specialist, you will likely:

• 2+ years of relevant experience in digital, video, or media workflow software sales or service environments, preferably in news, entertainment, or sports industries.

• Proficiency in tools and protocols such as REST/JSON based APIs, FTP, MySQL/databases, and live-video streaming.

• Knowledge of NewsML-G2 XML standard, JSON formats, and media-focused CMS platforms.

• Experience with asset management best practices and common platforms (e.g., Dalet, Vidispine, Mimir, Iconik, etc.)

• Familiarity with web development technologies, including HTML, PHP, CSS, and cloud services (e.g., Azure and AWS).

• Understanding of video, image, and audio formats, types, properties, and use.

• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

• Project and time management skills.

• Ability to work in a fast-paced sales environment, flexible and able to handle unexpected events and shift directions when needed.

• Recommended CRM, PM and task management platform experience

  • Salesforce CRM

  • Azure DevOps

  • Monday.com

#LI-FP3

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.