Site Operations Partner: Reception

Roche; Plymouth; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join Roche as a Site Operations Partner in Welwyn, UK, where you will be the first point of contact, ensuring a positive experience for staff and visitors. This part-time role (20hrs/week) involves managing access, operating the switchboard, and providing administrative support while maintaining high ethical standards and compliance. If you have a welcoming personality and a passion for exceptional service, we encourage you to apply and make a meaningful impact.

Qualifications

• Exceptional communication skills and customer-oriented.
• Ability to build positive relationships with diverse individuals.

Responsibilities

• Serve as the first point of contact and oversee entry to the building.
• Operation of the switchboard and provide administrative support.
• Manage Purchase Ordering and track spending.

Skills

Communication

Customer Service

Flexibility

Teamwork

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Site Operations Partner: Reception

Welwyn, United Kingdom

Are you professional and organized with exceptional communication skills, customer-oriented with a focus on creating a positive experience to our staff, visitors, and callers?

Join Our Site Operations, Site Services Team as a Reception, Telephony and Administration Partner!

Please note that this is a part time opportunity (20hrs per week)!

Morning shift: 8:30-12:30

Your Opportunity

As a Site Operations Partner you will serve as the first point of contact, oversee entry to the building, greet visitors, and employees warmly, ensuring good first impressions of the company.

You will also be responsible for the following:

• Manage authorised access to the building and assist visitors and staff with self-check-in procedures.

• Operation of the Roche Welwyn switchboard, prioritising and efficiently vetting calls while maintaining a thorough knowledge of the business structure.

• Provide administrative support, interdepartmental cover, take opportunities to join departmental projects and complete ad-hoc project tasks.

• Create and manage Purchase Ordering for Site Operations, track spending, resolve discrepancies, and create new vendor accounts.

• Maintain stocks of reception consumables to prevent delays in reception tasks.

• Adhere to local policies and procedures, review and update processes. Demonstrate compliance accountability, maintain high ethical standards, attend required training, prioritise compliance, and report non-compliance promptly.

Who you are

• Welcoming and Friendly Personality: Ability to build positive and collaborative relationships with a diverse range of people across all levels.

• Excellent Telephone Manner: Communicate effectively both verbally and in writing.

• Customer Service Excellence: Enjoy providing excellent customer service and possess a high level of emotional intelligence.

• Flexible Approach: Demonstrate a flexible approach, adapt quickly to change, and prioritize workload effectively.

• Calm Under Pressure: Stay calm and courteous under pressure.

• Hardworking and Positive Attitude: Display a can-do attitude, and enjoy working as part of a team, taking an "all hands on deck" approach in busy team situations.

• Smart and Well-Presented: Maintain a smart, well-presented appearance and have a strong eye for detail.

If you have a passion for providing exceptional service and are eager to join our team, we’d love to hear from you.

Apply today to join Roche Welwyn and make a meaningful impact.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.