Assistant Manager - The Thomas Lord

Upham Inns; England; On-site; GBP 32,000 - 37,000; Full time

Job summary

Join a growing company that values your individual needs and offers a friendly, hands-on team environment. As an Assistant Manager, you'll play a key role in creating a welcoming atmosphere while managing daily operations. This position offers an exciting opportunity to develop your skills in hospitality and progress your career in a supportive environment. With a focus on high-quality service and fresh food, you'll help drive business growth and ensure an exceptional guest experience. If you're passionate about hospitality and eager to grow, this is the perfect opportunity for you.

Benefits

Flexible shift patterns

Up to 33% off meals

33% off hotel accommodation

Development program

Lifestyle card discounts

Service Awards

Birthday Gift

Referral bonuses

Qualifications

• Previous supervisory experience in Hospitality.
• Strong leadership skills with a passion for staff development.

Responsibilities

• Deliver a high level of guest experience consistently across every shift.
• Take overall responsibility for food and beverage operations.
• Handle HR responsibilities including recruitment and staff development.

Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Job description

What’s in it for you?

• Up to £32,000 per annum plus a share of Tronc (up to £5000 per year)
• Flexible shift patterns
• Up to 33% off meals for you and up to 6 guests when off duty
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – offering over 5,000 discounts across various lifestyle aspects, including local independents, national, and online businesses. This free benefit is exclusive to our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and earn up to £1000 in Chef recruitment incentives

Assistant Manager Requirements:

• Previous supervisory experience in Hospitality
• The Right to Work in the UK
• Strong leadership skills with a passion for staff development and upskilling
• Excellent interpersonal and communication skills
• Innovative, trustworthy, and impartial
• Ability to work evenings, weekends, and holidays is essential

Duties/Responsibilities:

• Deliver a high level of guest experience consistently across every shift
• Take overall responsibility for food and beverage operations
• Achieve KPIs and performance metrics for the financial success of the business
• Handle HR responsibilities including recruitment and staff development
• Manage stock controls
• Drive business growth through delivering consistent guest experiences
• Open and close the business as required

A job you can enjoy

As our Assistant Manager, you'll help create a welcoming atmosphere for guests. You'll be actively involved on the floor, managing the day-to-day operations while supporting the General Manager. You'll need to take ownership of problems and uphold the mantra of ‘always doing the right thing,’ thinking outside the box when necessary. This role offers a great opportunity to learn about running a pub, develop your skills, and progress your career.

We are looking for great people to join us

Our company is big enough to support your growth but small enough to care about your individual needs. We are a friendly, hands-on team passionate about running excellent pubs. We seek like-minded individuals who are eager to work and grow with us.

What do we do?

We own a collection of beautiful, unique premium pubs across Southern England, often in idyllic country settings. We pride ourselves on being the local quality pub, serving high-quality, fresh food in a cozy ambiance. Many of our pubs also feature charming bedrooms. Recently, we launched Harper’s Steakhouse, a new American Steakhouse brand, as part of our expanding family.

It’s an exciting time to join us!

Upham Inns is growing, and we want you to grow with us. We’ve invested in our business and are seeing excellent results. We aim to expand our pub family further and are eager to recruit passionate individuals to join our team.