Community Finance Officer - WMF2063e

Westmorland and Furness Council; Kendal; On-site; GBP 25,000 - 35,000; Full time

Job summary

Westmorland and Furness Council is seeking a Community Finance Officer to join their Community Finance Team. This role involves conducting financial assessments for clients in the South Lakes area, ensuring compliance with legislation and providing high-quality customer service. The successful candidate will demonstrate strong problem-solving skills and the ability to work independently while managing multiple priorities. Flexible working arrangements and a range of benefits are offered.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts schemes

Qualifications

• Experience in a customer-focused environment, ideally financial.
• Ability to work independently and manage time effectively.
• Understanding of ASC (Adult Social Care) services preferred.

Responsibilities

• Conduct legally compliant financial assessments for clients.
• Work closely with internal and external services for fair assessments.
• Manage client accounts proactively to ensure income for the Council.

Skills

Attention to detail

Customer care

Problem-solving

Communication

Organisational skills

Job description

The Community Finance Team provides several services including financial assessments to ascertain financial assistance for care services provided, invoicing of assessed client financial charge for residential and non-residential services and providing accurateand timely advice and information and to carry out proactive account management.

An exciting opportunity has arisen for a candidate to join Westmorland and Furness Council as a Community Finance Officer covering South Lakes area.

You will be working in a busy operational finance service, the successful applicant will be responsible for carrying out legally compliant financial assessments for clients who are eligible for non-residential and residential services to determine their ability to contribute towards the cost of the care provided through the Council in line with the Care Act 2014 and Council Policy.

You will play an essential role within the Community Finance Team, working closely with other services internally and externally to ensure fair and equitable assessments whilst maximising income for the individual and carrying out proactive account management to ensure income to the Council so that the service can continue to support other vulnerable people.

You will need to have experience of working in a customer focussed environment, ideally of a financial nature, demonstrating patience and understanding. Be able to deal with clients or their representatives in a sensitive manner, whilst ensuring Information Governance legislation is always followed.

You will need to possess good problem-solving skills.

Applicants will need to be able to work on their own initiative, without close supervision, to tight deadlines, and must be able to keep accurate records and be able to use a variety of computerised systems. You will have strong organisational skills, being able prioritise work with frequent interruptions.

You will be a critical thinker with the ability to understand the needs of your customers.You will have excellent communication skills and be a team player. The ability to work harmoniously with others to achieve your personal goals, the goals of the team and that of the service.

The successful candidate will need to show that they can deal appropriately with issues of a financial nature, in line with legislation and policy, including lone working as you will be required to visit a client in their own home or care setting for example.

This is a fast-paced, complex area and no day will be the same! We are looking for enthusiastic and motivated individuals who are looking for a new challenge, enjoy working with people and want to help support people.

We offer flexible working arrangements, training and development opportunities.

For a full list of responsibilities for the post please see the attached job specification

Who we are looking for…

We are looking for highly motivated individuals who have a strong attention to detail, a high level of accuracy and have a naturally inquisitive nature and an ability to problem solve, they must be flexible, be able to work within competing deadlines and have excellent customer care and communication skills. They must be a team player who is committed to continuous improvement.Someone who can work within technical policies and legislation.

Ideally, they will have an understanding of ASC (Adult Social Care) services.

If so, then we would love to hear from you.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)

https://careers.westmorlandandfurness.gov.uk/home-page-1

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contactAbby Barrett on 07901 758820.

To apply please click theApply Nowlink below.