Tech Experience & Colleague Enablement Lead

TN United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the banking sector seeks a Tech Experience & Colleague Enablement Lead in London. This role focuses on enhancing digital workplace services and driving infrastructure changes. Ideal candidates will have strong leadership skills and a solid background in IT service management, contributing to the transformation of banking services.

Benefits

Hybrid and flexible working arrangements

Attractive reward and benefits package

Diverse and collaborative working environment

Inclusive organisation with equal opportunities

Qualifications

• Proven track record in technology and Infrastructure Delivery.
• Strong leadership and people management skills.
• In-depth knowledge of IT service management frameworks.

Responsibilities

• Drive digital workplace service enablement and continuous improvement.
• Ensure efficient delivery of digital workplace services.
• Collaborate with Digital Workplace Product Owner on strategy.

Skills

Leadership

IT Service Management

Data Analysis

Technical Support

Process Improvement

Tools

ITSM Tools

Job description

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Tech Experience & Colleague Enablement Lead, London

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Client:

TSB Bank

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a96b8f875da1

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference
The Tech Experience & Colleague Enablement Lead is responsible for driving the digital workplace service enablement and continuous improvement across TSB. This role is crucial in ensuring that digital workplace services are delivered efficiently, effectively, and in alignment with our strategy & objectives. You’ll make sure all our Technology works effectively and work in collaboration with the Digital Workplace Product Owner to drive the strategy, product management Colleague Enablement, and continually improve the tech experience. You’ll also be responsible for the delivery of infrastructure change and support the leadership team in developing and defining policies and strategies for their function.

What you’ll bring
• Proven track record in technology, Infrastructure Delivery & Maintenance.
• Strong leadership and people management skills.
• In-depth knowledge of IT service management frameworks and best practices.
• Experience with ITSM tools and technologies.
• Understanding of process improvement methodologies and their application in ITSM.
• Ability to analyse data and metrics to inform decision-making and service improvements.
• Knowledge of current IT trends and their implications for service management.
• Technical Support and troubleshooting background.
• Working knowledge of M.

What we offer in return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.

If this sounds right up your street, come and join our team. We make things happen!