Lloyds Banking Group - Customer Support - Portsmouth

Lloyds Banking Group; Portsmouth; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Lloyds Banking Group is seeking a Customer Support representative for their Portsmouth branch, transitioning to remote work after October 2025. This role involves assisting customers through various channels, providing training, and ensuring a high level of service. Ideal candidates will have strong communication skills and a commitment to customer care.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

22 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• No prior financial services experience required; training provided.
• Ability to work in a suitable home environment for remote support.
• Strong interpersonal skills to assist customers effectively.

Responsibilities

• Assist customers both in-branch and over the phone.
• Respond to queries quickly and efficiently.
• Become knowledgeable about banking products and services.

Skills

Customer service

Communication

Problem-solving

Job description

Lloyds Banking Group - Customer Support - Portsmouth

Lloyds Banking Group - Customer Support - Portsmouth

6 days ago Be among the first 25 applicants

This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Lloyds Banking Group

Employer Brand Lead @ Lloyds Banking Group | EVP | Employer Branding | Campaigns | Storytelling | Lifting the lid on life at LBG

JOB TITLE: Customer Support

LOCATION: You will work in our Portsmouth Branch, 113 Commercial Road, Portsmouth, PO1 1BY until 31st October 2025. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.

JOB TYPE: Fixed term contract, working in branch until 31st October 2025 transferring to a permanent home working role assisting our customers over the telephone.

HOURS:

Branch hours until 31st October 2025 : 35 hours per week, Monday- Saturday

Home working role from 1st November 2025: There are 2 patterns available:

4-Day Week (Days) pattern:

• Start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

Early Riser pattern:

• Start times between 7am and 9am and end times between 3pm and 5pm
• Maximum of 5 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You'll start in one of our branches helping our customers side by side then work from home, taking inbound calls, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive training programme.

This position is primarily a home working role, following completion of the branch period and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.

Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.

The commitment to deliver on your promises and going above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Finance

• Industries

  Banking

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