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Desktop Support Specialist - 9 Month Fixed Term Contract

Grant Thornton UK-

Belfast

On-site

GBP 60,000 - 80,000

Full time

30+ days ago

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An established industry player is seeking a motivated Desktop Support Specialist for a nine-month contract in Belfast. This role offers a fantastic opportunity to work within a dynamic IT Service Desk team, providing essential support to users both onsite and remotely. You'll be responsible for troubleshooting hardware and software issues, managing assets, and ensuring smooth operations of IT services. If you're eager to grow your career in a supportive environment and gain valuable experience in a large organization, this position is perfect for you. Join a vibrant team and make a difference in the IT landscape!

2+ years in deskside support in a corporate IT environment.
Degree or technical certification in IT or related field.

Provide 1st/2nd level Helpdesk Support onsite/remote.
Troubleshoot hardware/software/network issues on PCs/Printers.

Deskside Support

Windows 10 & 11

Office 365

MS Teams

PC/Laptop Hardware Configuration

Mobile Devices

AD/TCP/IP Network Knowledge

Problem Solving

Interpersonal Skills

Degree in IT

Technical Certification in IT

Desktop Support Specialist - 9 Month Fixed Term Contract

We are Grant Thornton

Grant Thornton Ireland is rapidly approaching 2,600 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future.

The Opportunity

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team. The position is within the IT Service Desk as a Desktop Support Specialist in our Belfast office for a nine month contract. If you are looking to get exposure in a large organization, have a valued opinion, and work within a supportive team, then this role is for you.

The role:

Providing 1st / 2nd level Helpdesk Support both onsite / remotely
Monitor Service Desk Queue
Installation, Configuration and Support of PCs, running Windows 10 & 11
Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
Management of Assets
Determine proper escalation path for non-resolved issues
Participate in and contribute to a dynamic IT team

Skills & Attributes:

Minimum of 2 years’ experience in deskside support in a corporate IT environment
Degree / Technical certification in IT or related field
Strong knowledge of Windows 10 & 11 / Office 365 / MS Teams
PC / Laptop hardware configuration and troubleshooting
Mobile Devices / Mobile OS
AD / TCP/IP Network knowledge
The ability to work on your own initiative and be a self-starter
Proven planning and organisational skills
Exceptional problem solving and troubleshooting skills
The willingness and ability to work co-operatively with others as part of a team
Frequent travel to our regional offices for onsite visits
Good interpersonal and communication skills

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