Clerical Officer Ward Clerk

NHS; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity to join the Emergency Medicine/Acute Care Medicine team at Walsall Healthcare NHS Trust. The role involves providing comprehensive administrative support, ensuring effective communication, and working on a rotational shift pattern to support patient care.

Qualifications

• Strong desire to provide efficient administrative support.

Responsibilities

• Updating patient management systems.
• Answering calls and greeting patients.
• Preparing notes and supporting nursing team with administration.

Skills

Interpersonal Skills

Communication

Job description

Job summary

An exciting opportunity has arisen to join a friendly team, working within the Department of Emergency Medicine/Acute Care Medicine. We are looking for a dynamic individual to join our busy team.

The successful candidate will provide efficient, effective, and comprehensive administrative support for the department of Emergency Medicine/Acute Care Medicine.

If you have excellent interpersonal skills, are a good communicator, and have a strong desire to provide efficient, effective, and comprehensive administrative support for the department, please apply.

Main duties of the job

1. Updating patient management systems
2. Answering calls and greeting patients/relatives
3. Preparing notes and supporting the nursing team with ward administration such as record keeping, data entry, filing, and scanning
4. Communicating effectively with staff and patients
5. Working on a rotational shift pattern covering 365 days and 24 hours to ensure effective patient care

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700. We provide inpatient and outpatient services at the Manor Hospital and a wide range of community services. The hospital features state-of-the-art facilities including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Urgent and Emergency Care Centre.

We particularly welcome applications from people from BME backgrounds and those with disabilities, as these groups are under-represented at senior levels. We support flexible working for all employees and prospective applicants.

Applicants meeting the requirements will be given priority, including those requiring sponsorship, unless the role falls under a PhD-level code.

Job details

Date posted: 16 May 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: Depending on experience per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 407-MLTC-7095525-A

Location: Walsall Healthcare NHS Trust, Moat Road, Walsall, WS2 9PS

Job responsibilities

Duties include ensuring good communication between the administration and clinical teams, liaising with patients, relatives, carers, outside agencies, and colleagues via telephone and face-to-face. You will be the first point of contact for most patients, directing them appropriately and updating patient records in the medical and administrative systems, including booking and follow-up appointments. More details can be found in the full job description.