Relationship Management Apprentice

NatWest Group; Aberdeen City; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an exciting apprenticeship opportunity in their Commercial Mid Market Team. This role offers a unique chance to learn and grow within a supportive environment while developing essential skills in customer relationship management. You will engage with customers, conduct meetings, and contribute to risk management, all while receiving comprehensive training and mentorship. With a competitive salary and flexible working arrangements, this apprenticeship is a fantastic starting point for your career journey.

Benefits

Flexible working arrangements

25 days of holiday plus bank holidays

Monthly contributions to retirement fund

Healthcare and lifestyle benefits

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer-focused with a proactive attitude towards problem-solving.

Responsibilities

• Liaise with customers to build long-term relationships.
• Support Relationship Managers with well-researched briefs.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Customer Focus

Problem-Solving Skills

Analytical Skills

Organizational Skills

Education

No prior qualifications required

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Commercial Mid Market Team.

• We'll provide all the technical training you'll need to be successful in your role.
• You'll complete the externally accredited Providing Financial Services Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme, please see our FAQs.
• Our people are the foundation that success is built on, so we're passionate about supporting them. We'll support you in completing your programme, and you'll be part of our growing community of apprentices.
• This job does not meet Skilled Worker visa sponsorship requirements.

We thrive through diversity and value the variety of backgrounds, perspectives, and opinions in the room. If you value this too, there's a place for you with us.

What you’ll do

As a Relationship Management Apprentice within our Commercial & Institutional - Commercial Mid Market Team, you will:

• Liaise with customers and prospective customers, focusing on building sustainable, long-term relationships—always prioritizing the customer experience and delivering positive outcomes.
• Conduct telephone meetings with customers, including service reviews and fraud/security checks. You may also attend face-to-face customer meetings occasionally.
• Support the management of customer contact strategies through diary planning and appointment bookings for Relationship Managers.
• Provide Relationship Managers with well-researched briefs and information for their customer meetings.
• Contribute to risk management, ensuring compliance with the Bank's requirements.
• Learn and understand the end-to-end lending process and support its management.

What you'll learn

This apprenticeship can be a fantastic starting point or career change. You'll receive support, guidance, training, and mentoring to help you reach your potential. Your line manager will help set goals and create a personalized learning plan to complete professional qualifications and technical training.

Your learning journey will include:

• Building and strengthening customer relationships over the phone, resolving queries, and collaborating with various teams to meet customer needs.
• Investigating and analyzing queries accurately, raising concerns internally and externally, and escalating issues where appropriate.
• Promoting digital services to encourage customer adoption of new channels.

The skills you’ll need

We seek individuals with a passion for learning, high motivation, and determination. Strong communication, stakeholder management, and interpersonal skills are essential for building and maintaining relationships at all levels.

Additionally, you will need:

• A strong customer focus
• An innovative and creative mindset
• Good problem-solving skills, a proactive attitude, and the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with adaptability to change
• Effective planning and organizational skills to prioritize and manage time efficiently

What else you need to know

An Apprenticeship is a development program designed for candidates with little or no prior qualifications or experience in the subject area.

If you possess substantial experience or qualifications in the field, you may be overqualified and not eligible for this program. Please review the FAQs to ensure you meet the criteria before applying.

How we’ll reward you

You will receive a competitive salary of £25,020.

Benefits include:

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our flexible rewards program
• 25 days of holiday plus bank holidays
• Monthly contributions to your retirement fund

For more information on our benefits, visit our rewards and benefits page.

Our work arrangements are flexible, including hybrid working options and flexible hours, to help our people thrive.

This role is based in the United Kingdom, and all work must be carried out within the UK.