Health Customer Journey Oversight Coordinator

TN United Kingdom; Sheffield; On-site; GBP 45,000 - 60,000; Full time

Job summary

Eine innovative Firma sucht einen Health Customer Journey Oversight Coordinator für eine 12-monatige Abordnung in Sheffield. Diese Rolle erfordert tiefes Wissen über Kundenreise-Methoden und Veränderungsmanagement. Sie werden die Leistung von Gesundheitskundenreisen analysieren, bedeutende Änderungen empfehlen und mit verschiedenen Teams zusammenarbeiten, um strategische Ziele zu erreichen. Mit einem wettbewerbsfähigen Gehalt und umfangreichen Vorteilen, einschließlich eines großzügigen Rentensystems und flexibler Arbeitsmöglichkeiten, bietet diese Position eine hervorragende Gelegenheit für Fachleute, die ihre Karriere im Gesundheitswesen vorantreiben möchten.

Benefits

Bonus von 10% basierend auf Leistung

Großzügiges Rentensystem mit bis zu 14% Beitrag

29 Tage Urlaub plus Feiertage

Rabatte auf Aviva-Produkte und andere Einzelhändler

Bis zu £1,200 kostenlose Aktien jährlich

Unterstützende Richtlinien für Eltern- und Pflegezeit

Flexible Vorteile, einschließlich Fahrrad zur Arbeit

Bezahlte Freiwilligentage

Fokus auf Wohlbefinden mit Unterstützungstools

Qualifications

• Starkes Verständnis der UK-Gesundheitskundendynamik.
• Erfahrung in Veränderungs- oder Transformationsrollen.

Responsibilities

• Analysieren der Leistung von Gesundheitskundenreisen.
• Zusammenarbeiten mit verschiedenen Teams zur Umsetzung von Veränderungen.

Skills

Kundenreise-Methoden

Veränderungsmanagement

Datenanalyse

Stakeholder-Engagement

Teamarbeit

Job description

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Health Customer Journey Oversight Coordinator, Sheffield

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Client:

Aviva

Location:

Sheffield, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Health Customer Journey Oversight Coordinator – 12-month secondment

Salary circa £45,000 (national), circa £60,000 (London) (based on skills, experience, and qualifications)

This role is ideal for someone with a strong understanding of UK Health customer dynamics and a background in transformation, customer journey analysis, or change delivery. It suits professionals ready to advance into strategic roles or those experienced in improving customer outcomes. The role involves working across complex journeys, collaborating across functions, and translating insights into actions.

Key responsibilities include:

• Understanding and analyzing the performance of end-to-end Health customer journeys
• Recommending and prioritizing meaningful changes based on insights
• Collaborating with the Planning & Execution Manager and teams across Health, Change, and Technology
• Defining long-term visions for customer journeys
• Supervising the impact of changes and ensuring regulatory compliance

Desired skills and experience:

• Deep knowledge of customer journey methodologies and change implementation
• Experience in change or transformation roles, preferably within Health or regulated sectors
• Ability to analyze complex processes and convert data into actionable recommendations
• Strong communication and stakeholder engagement skills
• Resilience and teamwork in navigating ambiguity across diverse business areas

Benefits of the role include:

• Competitive salary: circa £45,000 (national), circa £60,000 (London)
• Bonus potential of 10% based on performance
• Generous pension scheme with up to 14% contribution
• 29 days holiday plus bank holidays, with options to buy or sell days
• Discounts on Aviva products and other retailers
• Up to £1,200 of free shares annually through our Share Plan
• Supportive policies including parental and carers’ leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and community engagement opportunities
• Focus on wellbeing with various support tools

Learn more about your potential rewards by using our salary calculator.

We are committed to diversity and inclusion:

We welcome applications from diverse backgrounds and experiences. If you're interested but uncertain about meeting every requirement, we encourage you to apply. We also support flexible working arrangements to suit your needs.