Customer Service Advisor (Ferryhill)

JR United Kingdom; Ferryhill; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking individuals with life experience to join their Payment Support Team. This full-time role in Darlington offers a starting salary of £25,087, rising to £25,684 after 8 months, along with flexible scheduling and the option for occasional home working. You will provide essential support to customers facing payment challenges, ensuring they receive expert guidance and assistance. With a commitment to career development and a supportive team culture, this position offers a unique opportunity to grow and make a difference in people's lives.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• Life experience to navigate challenging situations.
• Transferable skills for a Payment Support role.

Responsibilities

• Support customers with billing queries and payment assistance.
• Deliver brilliant personal service during difficult times.

Job description

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Client:

EE

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with training provided, you will be the expert they need. Every interaction aims to deliver a brilliant, personal service.

We understand life is dynamic, and like most roles within EE, this opportunity offers flexibility. We support your success by allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends who are disabled, ill, or elderly.
• Family Leave: Equalized maternity, paternity, and adoption leave, offering 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to carve your career path. We are committed to developing our people and supporting your career goals.
• Season Ticket Travel Loan to help pay for your commute.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

With a great team culture, support, and tailored training, this is a chance to build a lasting career. What are you waiting for?