Global Crisis Management Governance, Training & Administration Lead - Vice President

JPMorgan Chase & Co.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services company seeks a Crisis Management Governance, Training & Administration Lead to oversee the crisis management process. This role involves governance, reporting, training, and real-time support during crises, ensuring effective management and compliance across global teams.

Qualifications

• Experience in crisis management or emergency management.
• Proven experience in delivering program/project management.
• Strong collaboration and influencing skills.

Responsibilities

• Design and maintain a comprehensive governance program for GCM.
• Collect and compile reports related to the Crisis Management Process.
• Lead and coordinate internal and external examinations of the CMP.

Skills

Crisis Management

Project Management

Data-Driven Decision Making

Collaboration

Communication

Job description

Job Description

Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process to enable the organization to assess and respond to crises, minimize disruptions, escalate appropriately, and return to business-as-usual (BAU) as efficiently as possible.

GCM provides 24/7 incident monitoring and coordinates with Resiliency, Real Estate, Human Resources, and Technology groups to respond to events affecting employees, clients, and customers.

As a Crisis Management Governance, Training & Administration Lead within the GCM team, you will be responsible for designing, enhancing, maintaining, and sustaining key components of the Crisis Management Process.

This role reports directly to the Executive Director (EMEA) of Crisis Management and GSOCs and covers governance, controls, administration, examinations, technology, and other areas.

Job Responsibilities

1. Governance and Oversight: Design, deliver, enhance, and sustain a comprehensive governance program for GCM; maintain monthly governance processes related to the Crisis Management Process (CMP), ensuring accuracy and timeliness.
2. Reporting: Collect information, measures, metrics, and tolerances related to the CMP, and compile reports on a monthly, quarterly, and annual basis.
3. Training: Collaborate on training design, scheduling, delivery, and reconciliation for Crisis Management Teams (CMTs) globally, ensuring consistency within EMEA.
4. Training Records: Maintain accurate and retrievable records of all Crisis Management training activities.
5. Procedures and Standards: Own the Crisis Management Procedures and Standards, collaborate on their annual update, and ensure timely implementation.
6. Team Rosters: Partner with CMT leads and stakeholders to ensure timely updates and approvals of global CMT rosters.
7. Examinations and Queries: Lead and coordinate internal and external examinations of the CMP and address ad-hoc queries.
8. Real-time Support: Provide support during crises, including documenting meetings and tracking actions.
9. After-Action Reviews: Participate in reviews, track, and reconcile actions, concerns, and control issues.
10. Controls Portfolio: Manage the GCM controls portfolio, ensure ongoing control delivery and testing, and participate in annual updates.
11. QA/QC Processes: Develop and coordinate quality assurance and control processes for all aspects of the Crisis Management Process.

Required Qualifications, Capabilities, and Skills

• Experience in crisis management, emergency management, security operations, or similar domains.
• Proven experience in delivering program/project management in global organizations.
• Ability to prioritize based on stakeholder needs and align efforts with business strategy.
• Effective management of costs and resources, including business case development.
• Data-driven decision-making skills and ability to present data compellingly.
• Experience in understanding and addressing complex stakeholder requirements.
• Strong collaboration and influencing skills across diverse teams.
• Ability to build trust, foster inclusivity, and maintain global relationships.
• Excellent communication skills, adaptable to different audiences.
• Adherence to procedures, risk management, and compliance standards, with timely escalation of risks.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to clients worldwide. We value diversity and inclusion, and are committed to equal opportunity employment, accommodating religious practices, mental health, and disability needs.

About the Team

The Corporate Functions team covers areas like finance, risk, HR, and marketing, supporting the company's success. The Global Security team ensures the safety of personnel and assets through policies, technology, and operational security measures.