Family Services Caseworker/ Receptionist

The Salvation Army; East Hampshire; On-site; GBP 10,000 - 40,000; Full time

Job description

Overview

Position: Receptionist/Family Services Caseworker

Department: Social Services

Availability of Position: April 4, 2025

Schedule: Full time - Monday thru Friday 8:30am TO 4:30pm

Reporting Relationship: Corps Officers/Social Services Director

Salary/Grade: $15.00 per hour; Non-Exempt, 72

The Salvation Army is hiring and offers a truly excellent benefits package to eligible employees including:

• Generous paid time off every year that includes holidays, up to 3 personal days, vacation time, and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co-pays, and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Position Overview: The Receptionist/Family Services Caseworker greets visitors, answers phones, and provides administrative support to ensure the office runs smoothly by scheduling meetings, handling mail, and keeping things organized. This role also involves managing a caseload of clients seeking social services for individuals and families, providing assistance to eligible clients, and assisting with the UGI application process. Fluency in Spanish is essential as the majority of constituents are Spanish speakers.

Responsibilities

• Office duties include answering phones, filing, writing inter-office communications, preparing mass mailings, and designing event flyers.
• Assist clients in Customer Assistance Program, Operation Share, and other programs.
• Ensure all UGI/CAP/Operation Share programs are effectively conducted, and that all follow-up phone calls and applications are properly processed.
• Assist with food bank duties.
• Assist with emergency food and clothing duties.
• Assist clients in Christmas assistance and back-to-school backpack giveaway programs.
• Make referrals to other social service agencies and community-based mental health and substance abuse treatment centers.
• Work with Corps Officers and Corps Pastoral Care Team to provide needed pastoral care for families and individuals receiving social services.
• Perform general office duties such as answering phones, transferring messages, filing, and data/statistics gathering.
• Perform related duties as assigned.

The above list of job duties is not exclusive or exhaustive, and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• Associate's degree in social work or a similar discipline.
• Bilingual (Able to read, write, and speak Spanish fluently).
• Proficiency in Microsoft Office 360 apps such as Outlook, Word, Excel, PowerPoint, and others.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment, with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check.
• Must have an understanding of and appreciation for the Mission of The Salvation Army.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at: http://careers.salvationarmy.org.

Internal candidates interested in applying for this position please apply at: http://internal-usesalvationarmy.icims.com.

No Phone Calls Please.

Released by the Divisional Human Resources Department on 3/18/25.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.

The Salvation Army’s Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requisition No. 2369