OCT Support Engineer

TN United Kingdom; Aberdeen City; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in offshore telecoms is seeking an OCT Engineer to work in Aberdeen. The role involves supporting service delivery, diagnosing telecom systems, and ensuring high-quality service delivery. Candidates should possess BOSIET certification and extensive experience in offshore telecoms, along with strong communication skills to collaborate with diverse teams.

Qualifications

• Over 5 years’ experience in Offshore Telecoms systems.
• Strong exposure in scalable telecom systems delivery.
• Experience in Technical Assurance within Oil and Gas.

Responsibilities

• Support Service Delivery Managers and clients.
• Diagnose and resolve technical issues with telecom systems.
• Installation and testing of infrastructure.

Skills

Customer oriented

Technical assurance

Communication skills

Adaptability

Education

BOSIET Certification

Cisco CCNA or equivalent

Tools

Cisco Switches and Routers

Firewalls

Job description

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The OCT Engineer will work onshore in Aberdeen and at offshore locations.A background in Offshore Critical Telecoms and basic network engineering is required.The engineer will work predominantly with Service Delivery Managers, clients and globally dispersed team members to ensure OCT Managed Support Service obligations to customer are met.Willingness to perform physical installations, testing and fault diagnosis is mandatory as is maintaining documentation.

Duties And Responsibilities

• Provide support to Service Delivery Managers, Operations Team and clients
• Time management and Activity management
• Change Management including preparation of CRQ’s
• Able to diagnose, co-ordinate and resolve technical issues with telecoms systems and equipment including but not limited to Platform General Alarm Systems, CCTV, Satellite Telephony, UHF & VHF Radio systems, licensing and VSAT
• Provide guidance on technical standards and specifications for telecoms systems and equipment
• Installation, configuration and testing of infrastructure at local and remote locations
• Identify improvement opportunities within the telecoms scope
• Specialist vendor engagement, procurement of parts and licenses
• Equipment shipping and logistics
• Maintain documents and diagrams
• Monitoring and diagnosis of performance issues in conjunction with Operations Team
• Able to prepare technical documentation e.g. survey findings and work packs
• Continued improvement activities

Qualifications

Required

• BOSIET (Basic Offshore Safety Induction and Emergency Training) Certification
• Strong exposure in the delivery of highly scalable, economically feasible and high performing systems within a functional delivery matrix of Critical Telecoms, Enterprise and Major Project environments
• Over 5 years’ experience in Offshore Telecoms systems and communications networks
• Experience of Technical Assurance within an EPC environment in the Oil and Gas industry, and preferably within the Upstream Gas business
• Cisco CCNA or equivalent networking experience

Knowledge, Skills, Abilities, and Other Characteristics

• Customer oriented with strong client focused communication skills
• Able to communicate clearly and effectively with internal and external customers
• Able to work effectively in a hybrid work environment with local and virtual team members
• Desire to enhance technical knowledge
• Ability to act as a cross-departmental technical lead in previously stated technologies
• Promote positive work environment
• Possesses professional manner and maintains customer satisfaction
• Ability to adapt to fluid schedules and activities to meet customers’ requirements

Technologies

• Telecoms Systems - Platform General Alarm Systems, CCTV, Satellite Telephony, UHF & VHF Radio Systems, Licensing, VSAT, SCADA, Weather Station, Radar Early Warning Systems
• Network Equipment – Cisco Switches and Routers, Firewalls
• Network Technologies – WAN, LAN, VLAN, VPN, TCP/IP, Wireless