Senior Sales Manager - London Marriott County Hall

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in London seeks a Senior Sales Manager to drive group and catering sales. This role involves managing high-revenue opportunities, achieving sales goals, and ensuring exceptional customer service. Candidates should have relevant experience and a strong educational background in business or hospitality.

Qualifications

• 2 years experience in sales, marketing, or guest services.
• High school diploma or GED or 2-year degree in a related field.

Responsibilities

• Manage large group/catering opportunities with revenue potential.
• Achieve personal and team revenue goals.
• Deliver exceptional customer service and build relationships.

Skills

Sales

Customer Service

Negotiation

Education

High school diploma or GED

2-year degree in Business Administration, Marketing, or related field

Job description

The job description is quite comprehensive and well-structured, but it could benefit from improved formatting for better readability and focus. I will enhance the use of HTML tags, organize sections more clearly, and remove any redundant or irrelevant content to make it more concise and engaging.

Below is the refined version:

Senior Sales Manager - London Marriott County Hall, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d5abddc1478f

Job Views: 3

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description

Position Summary

Responsible for proactively soliciting and managing large group/catering opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Centre (EBC). Actively upsells each business opportunity to maximize revenue. Achieves personal and team revenue goals. Ensures proper turnover of business for quality service delivery. Drives customer/guest loyalty through service excellence and account growth.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, or related areas.
• OR 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; no experience required.

Core Work Activities

Understanding Market Opportunities & Driving Revenue

• Target group/catering accounts with proactive solicitation.
• Partner with group/catering teams to manage opportunities.
• Respond to incoming opportunities outside of EBC parameters.
• Identify and solicit new business to meet revenue goals.
• Develop sales plans and creative catering options.
• Upsell packages and food & beverage offerings.
• Understand market trends and competitor strengths/weaknesses.
• Close deals using effective negotiation skills.

Providing Exceptional Customer Service

• Handle complex, high-revenue opportunities with high customer expectations.
• Build relationships through sales activities and community engagement.
• Deliver service excellence to foster loyalty.
• Adhere to brand and property service standards.
• Ensure customer satisfaction before and during events.

Building Successful Relationships

• Collaborate with off-property sales channels.
• Manage relationships with internal and external stakeholders.
• Utilize sales resources effectively.

Additional Responsibilities

• Use intranet resources.
• Create contracts and support operational processes.

About London Marriott County Hall

Embrace history and luxury at our hotel, located in South Bank near Westminster Bridge. Housed in London's former City Hall, it offers a unique blend of heritage and modern comfort. We are committed to diversity and equal opportunity, fostering an inclusive environment for all employees.