Quality Support Officer

White Horse are delighted to be working with a global market leader in health & wellbeing that is present in over 100 countries worldwide. A certified B-Corp, this client has a people focused culture with an inclusive training & support plan as well as long-term development opportunities.

They are currently recruiting for a Quality & Product Specialist to join their well-established & diverse Support team due to an increased demand within the business. Within this role you will be responsible for:

1. Delivering a consistent, high-quality customer experience to thousands of service users & key workers across the country.
2. Effectively managing, logging and resolving queries to ensure their customers get top class service.
3. Identifying areas for improvement, helping to drive the business forward and build their outstanding reputation for excellence within their field.

In return for your efforts, this client offers a salary of £11.44 per hour that is reviewed annually alongside a highly lucrative benefits package including private medical insurance, health cash plan, a double matched pension, use of their on-site gym, and an onsite Starbucks.

The role covers their core working hours, Monday - Friday, and offers flexibility in the form of a hybrid working structure. This assignment is on an ongoing temporary basis and does have the potential to go permanent.