Tesco Colleague - Phone Shops - Folkestone Superstore

Tesco; Folkestone; On-site; Part time

Job summary

Join a leading retail company as a Phone Shop colleague, where you'll provide exceptional customer service and support a diverse team. With guaranteed hours and flexible scheduling, this role offers a chance to grow in a dynamic environment. Enjoy competitive pay, including additional benefits and discounts.

Benefits

20 days holiday entitlement plus personal day

Flexible working options

Colleague discounts

Access to wellbeing services

Uniform provided

Qualifications

• Passion for delivering great service with a friendly attitude.
• Ability to adapt to a fast-paced, changing environment.

Responsibilities

• Delivering a great shopping experience and maintaining facilities.
• Demonstrating helpful and friendly service behaviors.

Skills

Customer Service

Flexibility

Punctuality

Job description

About the role

Availability Window

Days
From time
To time

Fri
09:45:00
17:00:00

Sat
10:15:00
19:15:00

Pay and Hours

Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.

We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Read more.

Our Values

Customers are at the heart of everything we do.

It takes lots of different people to run a store, and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

• Helping to serve our shoppers better every day.
• Meeting great people, learning new things, and being part of a diverse team where everyone is welcome.
• Offering stability or flexibility to suit your lifestyle, with opportunities for career progression.

Responsibilities

• Delivering a great shopping experience, following opening and closing routines, maintaining facilities, and acting on customer feedback.
• Creating a positive impression through professional dress and readiness to serve.
• Demonstrating helpful and friendly service behaviors, and enthusiasm for customer service.
• Ensuring legal compliance and demonstrating due diligence in your department.
• Supporting your manager in controlling costs, maintaining stock accuracy, and preparing for stock routines.

Minimum Requirements

• A passion for delivering great service with a friendly attitude.
• Motivation to work in a sales and service environment.
• Ability to adapt to a fast-paced, changing environment.
• A passion for human connection and building relationships.
• Punctuality, presentation, and readiness to be a brand ambassador.

Benefits

• Starting holiday entitlement of 20 days plus a personal day, rising to 22 days after 12 months, plus Bank holidays.
• Flexible working options from day one.
• Colleague discounts, including 10% off and 15% at pay weekend, saving up to £2,000 annually.
• Access to wellbeing services, exclusive deals, life cover, pension, and other benefits.
• Uniform provided and policies supporting all of life's moments.
• Access to colleague networks and inclusive support.

About Us

Our vision is to become every customer's favourite way to shop, acting responsibly and sustainably. We value diversity, equity, and inclusion, welcoming everyone to be themselves at work. We support flexible working and are committed to an accessible recruitment process. For more information, visit www.tescoplc.com.