IT Operations Engineer

ECS Resource Group Ltd; Southampton; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading company is seeking an IT Operations Engineer in Southampton. This role involves monitoring IT systems, managing support incidents, and collaborating with IT teams to ensure seamless operations. The position requires expertise in troubleshooting and network management, with a focus on maintaining optimal performance of onshore IT systems.

Qualifications

• Experience in 1st & 2nd line IT support.
• Ability to manage IT equipment and software licenses.

Responsibilities

• Monitor and troubleshoot IT & Network issues.
• Respond to and manage IT support incidents.
• Collaborate with IT teams for infrastructure support.

Skills

IT Support

Network Management

Troubleshooting

Technical Expertise

Job description

IT Operation Engineer

Location: Southampton (5x days onsite)

Rate: 200 per day (Inside IR35)

Length: 2 months

Role Profile

As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business.

What will you do:

• Monitor, manage and troubleshoot IT & Network issues across the on-shore environments;
• Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs);
• Respond to, diagnose, and fault-find monitoring alerts;
• Provide technical expertise to staff regarding technical issues on systems and peripherals;
• Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance;
• Collaborating with other IT Teams to support infrastructure, security and network operations;
• Document, schedule, and implement change requests where necessary;
• Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences;
• Analyse metrics and contribute to operational reporting.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.