Customer Success Manager - Protein Optimisation & Procurement

Foods Connected Ltd; Belfast; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the food industry is seeking a Customer Success Manager to oversee the implementation of their tools, focusing on Procurement & Supply Chain. The role involves account management, project leadership, and collaboration with internal teams to ensure customer satisfaction and system effectiveness.

Benefits

Competitive salary

Flexible/hybrid working

25 days holiday plus 10 public holidays

Private healthcare

Career development opportunities

Qualifications

• 2 years of relevant experience in a commercial role.
• Over 2 years' experience in the meat industry preferred.

Responsibilities

• Lead successful implementation of new projects with customers.
• Manage customer accounts to maximize system utilization.
• Integrate customer feedback into operational practices.

Skills

Customer Service

Data Analysis

Communication

Relationship Building

Strategic Thinking

Education

Bachelor's degree in a related field

Tools

Excel

PowerPoint

Job description

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About Us

Foods Connected is a cloud-based software platform that helps retailers and food companies worldwide manage their supply chain, quality control, trading, and planning management. We provide tools that enable our customers to manage their processes efficiently and gain real-time visibility and reporting. We value our employees and strive to create a positive working environment where our team enjoys collaborating and solving customer problems.

We are looking for talented, driven individuals passionate about developing simple software solutions, creating excellent user experiences, designing scalable solutions, and ensuring customer satisfaction.

Summary

The Customer Success Manager will oversee and support the implementation and ongoing success of Foods Connected tools with current and new customers, focusing on Procurement & Supply Chain, including our Livestock Purchasing & Protein Optimise Solution.

This hands-on role involves account management, increasing service and license uptake, and collaborating with internal teams such as Development, Marketing, and Product. Willingness to travel is essential to assist clients in Europe’s largest retail companies, ensuring the system meets their procurement and supply chain needs.

Essential Duties and Responsibilities

To perform successfully, an individual must be able to perform each duty satisfactorily. These requirements are not exhaustive and reasonable accommodations may be made for individuals with disabilities.

Customer Success Leadership & Growth - 80%

• Lead successful implementation of new projects with customers on procurement and supply chain solutions.
• Provide consultancy on best practices and process mapping.
• Manage customer accounts to maximize system utilization.
• Collaborate with business development to grow existing accounts and communicate potential solutions to new customers.
• Develop processes and strategies for optimal project management.

Product Management - 20%

• Integrate customer feedback into operational practices, working with UX to improve customer sentiment.
• Implement lifecycle strategies for new product lines, ensuring feedback informs the product roadmap.

Qualifications

Minimum Qualifications:

• Bachelor's degree in a related field and 2 years of relevant experience in a commercial role (buying or selling), or equivalent.

Preferred Qualifications:

• Over 2 years' experience in the meat industry, focusing on yield management, data analytics, procurement, or sales.
• Strong understanding of livestock deconstruction, yield management, product costing, and P&L management.
• Ability to analyze customer data to optimize carcass balance and returns.
• Experience with food industry software systems related to production, quality, suppliers, or procurement.

Technical Skills

• Knowledge of software solutions used in the food industry for livestock procurement, ERP systems, and sales forecasting.
• Leadership in meetings and customer relationship management.
• Proficiency in Excel for data analysis and PowerPoint for presentations.
• Understanding of product costing and yield management.

Core Competencies

• Integrity, ownership, and high performance standards.
• Effective communication and empathetic listening.
• Relationship building and collaboration.
• Results-oriented with resilience and discipline.
• Customer service focus and innovative mindset.
• Strategic thinking aligned with organizational goals.

Benefits

• Competitive salary and flexible/hybrid working.
• 25 days holiday plus 10 public holidays.
• Private healthcare and wellness classes.
• Career development opportunities.
• Company-provided hardware.