Medical Information Associate (French Speaking)

PrimeVigilance; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pharmacovigilance service provider is seeking a Medical Information Associate to support the Medical Information team. The role involves handling inquiries, documenting adverse events, and providing management updates. Candidates should have a healthcare-related degree and strong communication skills in English and French.

Benefits

Internal training and career development

Focus on personal and professional growth

Supportive working environment

Qualifications

• Life science or biomedical background required.
• Customer service or call center experience preferred.

Responsibilities

• Provide approved responses to medical inquiries.
• Document and report adverse events and inquiries.
• Participate in out-of-hours medical information provision.

Skills

Interpersonal Skills

Communication

Organization

Multitasking

Education

Healthcare-related Degree

Job description

Company Description

We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We have achieved consistent global growth, with staff across Europe, North America, and Asia, offering services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance.

PrimeVigilance supports pharmaceutical and biotechnology partners of all sizes, maintaining long-term relationships and becoming a global leader in our fields. We cover all therapy areas, including medical devices.

We invest in our staff through excellent training and development, valuing employee experience, well-being, and mental health. We believe a healthy work-life balance is essential for employee satisfaction and high-quality client service.

Join us in this exciting journey to make a positive impact on patients’ lives.

Job Description

PrimeVigilance is seeking a Medical Information Associate responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English & French.

Responsibilities

1. Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling.
2. Identify, document, and report adverse events, side effects, pregnancy, and other special situations, as well as product quality complaints within required timeframes.
3. Track and fully document all medical information inquiries within the Medical Information database accurately.
4. Participate in out-of-hours medical information provision for clients with a 24/7 enquiry service.
5. Provide management with regular updates on project status and enquiry metrics.
6. Assist in departmental regulatory inspection preparedness and participate in PV inspections or audits.

Qualifications

1. Life science or biomedical background – healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).
2. Customer service or call centre experience preferred.
3. Comfortable handling inquiries by phone.
4. Ability to perform out-of-hours service if required.
5. Good time and issue management, organization, multitasking, and attention to detail.
6. Strong interpersonal and communication skills.
7. Advanced English and French skills, both verbal and written.

Additional Information

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all backgrounds, genders, and ages can contribute and grow.

We believe working together with a human-first approach is essential because our people are our greatest strength, driving our success in improving lives.

We offer

• Internal training and career development opportunities.
• Focus on personal and professional growth.
• A friendly, supportive working environment.
• Opportunities to collaborate with colleagues worldwide, with English as the company language.

Our core values—Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, and Collaborative Partnerships—guide our operations. If these resonate with you, PrimeVigilance could be a great place to join!

Come and join us in this exciting journey to make a positive impact on patients’ lives. We look forward to receiving your application.