Learning Ops Manager/Learning Ops Director

GroupM; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Title: Director, Learning Operations

Discipline: Choreograph Product Deployment & Operations

Location: London

WHO WE ARE

Choreograph is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.

We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising.

We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.

WHO WE ARE LOOKING FOR

The Director, Learning Operations will be responsible for the strategic direction and deployment of product training across Open Media Studio (OMS). They are someone who thrives in fast-paced environments, demonstrates excellence in project management, and is passionate about elevating learning experiences. The role requires the alignment of training initiatives with broader organizational goals to ensure that we deliver timely and relevant training content in a learning style that resonates.

The role will report to the VP, Product Training and will work in partnership with the Training Directors and in collaboration with other operation/enablement functions such as Program Management, Product Comms and Pillar Enablement to deliver a consistent and compelling training offering.

WHAT WILL YOU DO?

1. Develop, execute, and continuously refine a comprehensive product training strategy for Open Media Studio and associated hero products.
2. Ensure that all training initiatives are meticulously planned, executed, and tracked to drive measurable outcomes.
3. Collaborate with internal stakeholders to ensure that live and self-paced learning paths complement the broader user training schedule.
4. Align session content with strategic business objectives to maximize engagement and learning impact.
5. Oversee the deployment and continuous improvement of the Learning Management System (LMS), ensuring it meets best-in-class standards.
6. Manage the collaboration with external partners and vendors to ensure that training content remains current, engaging, and timely.
7. Monitor and analyze training metrics to assess program effectiveness.
8. Recommend data-driven improvements to content and delivery methods, ensuring alignment with evolving business needs.
9. Provide regular updates to senior leadership on training initiative and course performance, user adoption and business impact.

WHAT WILL YOU NEED?

1. Minimum of 5-8 years in learning operations, training program development, or a related field.
2. Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
3. Solid understanding of adult learning principles, modern training techniques and training measurement frameworks.
4. Familiarity with product development lifecycles, agile working structures, project management.
5. Strong analytical skills to assess training effectiveness through metrics and KPIs.
6. Display high energy and the ability to work in a fast-paced environment.
7. Ability to work effectively in a global setting across localities and time zones.
8. Strategic thinker with a hands-on approach to problem-solving and execution.

If you are ready to be at the forefront of the AdTech industry, shaping its future, and driving success for both Choreograph and our clients, we encourage you to apply and join our team.

Choreograph is the beating heart of data inside WPP’s media investment group, GroupM, the world’s leading media investment company responsible for more than $60 billion in annual media investment. Discover more about Choreograph at www.choreograph.com.

GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.