Business Analyst

Business Analyst | Telecoms | Gibraltar | Office based

Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.

As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.

What's on offer to you?

• Exciting Telecoms company with growth plans
• Lots of new projects
• Working with the senior management team

What You Will Be Doing

• Operationally maintain and continuously improve the functions within the business or technical domain
• Dimension in line with business requirements
• Apply best practices as defined by standardisation committees, industry bodies, and vendors
• Track vendors' technology evolutions and lifecycle
• Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain
• Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain
• Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives
• Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company
• Business Process Analysis
• Analysing and optimizing business processes related to telecommunications services such as:
• Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)
• Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)
• Product lifecycle management (Product introduction, Maturity, decline and end of life stages)
• Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)
• Identifying areas for improvement and recommending solutions
• Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:
• Concept to Market (C2M)
• Lead to cash (L2C)
• Trouble to resolution (T2R)

What You Will Need to Succeed in This Role

• 5+ years' experience in a Business Analyst role
• Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale). An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist
• Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)
• ITIL / eTOM models
• Experience with Agile, Scrum

Keywords: Business Analyst | Gibraltar | Agile | Telecoms