Welcome Host

Haven; Preston; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a friendly Welcome Host to join their team at a picturesque holiday park. This vibrant role involves being the first point of contact for guests, ensuring a warm and memorable check-in experience. You will assist guests with their arrival, verify passes, and provide valuable information about the park's amenities and activities. The ideal candidate will have strong communication skills and a passion for delivering excellent service. Join a supportive work environment that values diversity and offers career development opportunities.

Benefits

Up to 50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

Comprehensive training and ongoing support

Career development opportunities

Qualifications

• Experience in customer-facing roles is beneficial but not essential.
• Strong communication skills and a passion for providing excellent service.

Responsibilities

• Welcome guests warmly upon arrival at the check-in gate.
• Assist with the check-in process and provide information on park amenities.

Skills

Customer Service

Communication Skills

Teamwork

Job description

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery – from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Job Details

Position: Welcome Host

Type: Part-Time / Seasonal

Pay Rates: Up to £12.21 per hour depending on age

Join our One Great Team here at Haven as a Welcome Host, where you’ll be the first friendly face our guests and owners see, making their arrival experience feel special from the moment they check in!

We are seeking a warm, welcoming host to greet guests and owners, check passes, and guide them through their check-in experience. If you love creating memorable first impressions and enjoy a vibrant, guest-focused role, this is the perfect opportunity for you.

Key Responsibilities

1. Primarily based outdoors, you'll welcome guests and owners warmly upon arrival at our check-in gate.
2. Create a great first impression while assisting with the check-in process.
3. Verify passes, answer questions, and offer helpful information on park amenities, events, and activities.
4. Act as an on-site information guide, helping guests get acquainted with the park and plan their stay.
5. Handle any initial queries or issues, ensuring our guests and owners feel valued and cared for.
6. Collaborate with other teams to create a smooth, welcoming environment from arrival to departure.

Requirements

1. Previous experience in a customer-facing role is beneficial but not essential.
2. Friendly, approachable, and confident in interacting with guests of all ages.
3. Strong communication skills and a passion for providing excellent service.
4. Flexible availability, including weekends and peak times.
5. A team player who can adapt to a dynamic environment with ease.

What We Offer

1. Attractive pay with overtime opportunities.
2. An inclusive, supportive work environment.
3. Comprehensive training and ongoing support.
4. Career development opportunities, including fully funded qualifications.
5. Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How To Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.