Architect Customer Data Platforms

TMWUnlimited...; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

About the Role

As a CDP Architect, you will be responsible for designing, implementing, and optimising Customer Data Platforms that consolidate and activate customer data across multiple sources. You will collaborate with cross-functional teams—spanning marketing, IT, and analytics—to ensure that the CDP integrates seamlessly with existing systems and drives actionable insights for personalised customer engagement.

Key Responsibilities

• Strategic Architecture: Define and lead the technical strategy for CDP solutions that align with client business objectives.
• Client Engagement: Collaborate with clients to gather data requirements and translate them into robust technical designs.
• Solution Design & Implementation: Architect and oversee the deployment of data ingestion, storage, processing, and activation pipelines, ensuring data quality, governance, and security.
• Integration & Collaboration: Work closely with MarTech, CRM, and e-commerce teams to create a unified, single customer view.
• Technology Evaluation: Assess and recommend technologies, tools, and vendors that best meet the client's needs.
• Workshops & Documentation: Lead solution design workshops and deliver comprehensive architectural documentation and client presentations.
• Continuous Improvement: Stay updated on emerging trends in customer data management and data analytics, and integrate best practices into your solutions.

Skills and Experience

• Substantial experience in data architecture, engineering, or related roles with a focus on customer data platforms or large-scale data integration projects.
• Proven track record in designing and implementing at least one of the major CDP solutions such as SFDC, AEP, TresureData, Tealium, etc.
• Strong understanding of data management principles, ETL processes, and data governance frameworks.
• Familiarity with marketing technology ecosystems.
• Excellent problem-solving, communication, and stakeholder management skills.
• Relevant cloud certifications (AWS, Azure, GCP).
• Experience with data privacy regulations (e.g., GDPR, CCPA) and data security best practices.
• Knowledge of AI and machine learning applications in customer data analysis.
• Experience in a consulting or digital agency environment is a plus.

What we give…

We believe in the power of a strong culture that puts people at the heart of everything we do. Our guiding principle is simple: Be the best you can be and the rest will follow.

You’ll have the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Great benefits package, including:

• 25 days holiday (increasing year on year to max 30 days)
• Christmas Closure, Birthday Day and Volunteer Day
• Flexible Bank holidays
• Flexible Hybrid working
• Pension, Life Assurance, Eye Tests, Flu Jabs
• Purchase Holiday, Taste Card
• Cycle to work and Electric Car Scheme

We have a calendar of social and charity events throughout the year; there’s always something going on.

Who are TMW Unlimited?

The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London, Bristol, and Reading, with clients all over the world.

We create ideas that move people.

We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM, and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

UNLIMITED is part of the Accenture Song family, the world’s largest tech-powered creative group.

What we value…

Together, we put people first and believe our values make us who we are.

Give a Damn: We care about each other, our clients, and our work. And this shines through everything we do.

Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.

Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.

Take Pride: We are open, accepting, and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

We are an Equal Opportunities employer and welcome applications from all sections of the community.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity, or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.

By submitting your CV, you consent to our Candidate Privacy Policy which can be seen in full at https://www.tmwunlimited.com/media/1392/tmw-gdpr-candidate-privacy-notice.pdf. If you would prefer us not to store your details or contact you please let us know.