Hotel Manager

The Laslett Hotel; London; On-site; GBP 55,000 - 65,000; Full time

Job description

The Laslett is looking for a passionate and experienced Hotel Manager to lead our team and ensure an exceptional guest experience. This is a hands-on role requiring a mix of operational expertise, leadership, and commercial acumen. You'll work closely with the General Manager, inspiring the team while maintaining our unique luxury boutique philosophy.

Why Join Us?

• A leadership role in one of Notting Hill’s most stylish boutique hotels
• Opportunity to shape and grow the guest experience, leading a dedicated team
• Work in an environment that blends luxury, creativity, and community
• Salary £55k-65k DOE

Your Role & Responsibilities

Guest Experience & Operations

• Oversee daily hotel operations, ensuring an outstanding guest experience
• Act as the face of the hotel—greeting VIPs and building guest relationships
• Lead a multi-skilled team across front office, housekeeping, F&B, and engineering
• Maintain The Laslett’s signature modern luxury and ensure service excellence
• Manage FOURTH HR software, Opera & Micros for payroll & rotas
• Work with contractors and suppliers to maintain high operational standards

Financial & Revenue Management

• Deliver financial targets, including wage costs and direct operating budgets
• Oversee cash management, deposits, and revenue reporting
• Work with the Revenue team to identify market trends and maximize bookings
• Monitor and enhance guest feedback on TripAdvisor, Booking.com, and OTAs

Sales & Marketing

• Engage with the local community to strengthen The Laslett’s presence
• Build brand loyalty and increase direct bookings & repeat stays
• Identify cross-sales opportunities with other Living Rooms properties
• Support marketing efforts and guest engagement initiatives

Compliance & Team Development

• Ensure all health & safety, fire, and food safety regulations are met
• Manage staff records, recruitment, contracts, and training
• Work with the General Manager on team training & development initiatives

What We’re Looking For

• Experience in boutique, luxury, or lifestyle hotels
• Strong leadership and people management skills
• A commercial mindset with an eye for detail
• Passion for hospitality, guest service, and team culture
• Ability to work in a fast-paced, hands-on environment

Benefits

• Training & development
• Opportunity to progress within the company
• Work life balance
• Mental Health and Well-Being provider
• Staff discount schemes
• Opportunity to work for a great family owned business

Ready to Join Us?

If you’re an inspiring leader who thrives in a creative and guest-focused environment, we’d love to hear from you! Apply today and be part of The Laslett’s journey.