Field Service Engineer

Baker Perkins Ltd.; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is shaping the future of the food industry. This role involves providing hands-on mechanical and electrical support for equipment across the UK and overseas. You'll be responsible for maintaining and upgrading complex systems, ensuring customer satisfaction, and adhering to safety regulations. With a focus on innovation and efficiency, this position offers the chance to develop your skills while making a meaningful impact. If you're ready to travel and work in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Hands-on mechanical/electrical support for EMEA equipment.
• Experience in installation or maintenance of complex equipment.

Responsibilities

• Provide service and upgrade work on customer sites.
• Troubleshoot and repair system failures or malfunctions.
• Write service reports and document all maintenance work.

Skills

Mechanical background

Electrical skills

Installation of complex equipment

Customer focus

Problem-solving techniques

Communication skills

Ability to work under pressure

Job description

Baker Perkins, a technology brand of Coperion – owned by Hillenbrand, is a trusted technology provider in the food industry, operating from the UK and USA. We offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness. Join us at Baker Perkins, where we push boundaries in the food industry.

We are now searching:

Job Purpose

Traveling both within the UK and overseas, you will provide service and upgrade work in customers’ sites, for our aftermarket department.

Main Duties

1. Provide hands-on mechanical / electrical field support, for the full range of EMEA equipment.
2. Ensure general service visits, inspections, equipment refurbishments, re-builds and upgrades, relocation of customers’ existing equipment, and customer training.
3. Troubleshoot and repair system failures or malfunctions.
4. Help with installation or technical support, if needed.
5. When required, supervise other engineers onsite.
6. Write service reports and document all maintenance and repair work.
7. Ensure compliance with health & safety regulations and maintain a clean and safe work environment.
8. Provide feedback on market information and customer comments.

Candidate Profile

1. Mechanical background, with ideally electrical skills as well - hands-on profile.
2. Experience in installation or maintenance of complex equipment.
3. Experience of food equipment and processes would be appreciated.
4. Customer focus with excellent communication skills and a successful track record of developing external or internal customer relationships.
5. Good problem-solving techniques using an analytical approach.
6. Ability to work alone but still be part of a team.
7. Ability to prioritize tasks and work under pressure.
8. Willingness to travel (at short notice) and work on customer sites both in the UK and overseas - valid Driving License.

Welcome to join us in “Shaping What Matters For Tomorrow”!