German Speaking Customer Service Support

French Selection UK; Congleton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a German Speaking Customer Service Support representative in Congleton. This role is pivotal as the first point of contact for customers, ensuring they receive exceptional service. You will handle sales inquiries, manage orders, and maintain customer databases while attending trade shows. Ideal candidates are fluent in German, possess strong communication skills, and have a proactive approach to customer service. Join a dynamic team and contribute to a company that values its customer relationships and strives for excellence in service delivery.

Qualifications

• Fluent in German is essential; French is a plus.
• Experience in customer service or admin support is beneficial.

Responsibilities

• Be the first point of contact for customers providing outstanding service.
• Respond to sales enquiries and maintain customer database.

Skills

Fluent in German

Fluent in French

Customer service experience

Excellent communication skills

Organisational skills

Sales focused

IT literacy

Job description

German Speaking Customer Service Support

Congleton

Ref: 4246AG

Company Profile

A leading and well-established supplier of equipment to businesses in the UK and Europe

Responsibilities

Main duties: To be the first point of contact for customers within a designated region providing outstanding customer service.

The role:
– To respond to sales enquiries from customers in a timely manner
– Respond to quotes and product information
– Raise orders and send invoices
– Database maintenance, customer registration and admin support
– Attend trade show 2 – 3 times a year

Candidate's Profile

– Fluent in German (written and spoken) essential
– Fluent in French a plus but not a requirement
– Experience in customer service or admin support beneficial
– Excellent communication and organisational skills
– Sales focused with strong attention to details
– Dynamic, enthusiastic and proactive
– IT literate