Out of Hours Coordinator

TN United Kingdom; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in healthcare is seeking a Coordinator for Independence Assistants in Greater London. This role involves managing care delivery, coordinating staff, and ensuring high-quality service provision. Ideal candidates will have NVQ Level 3 in Healthcare and experience in team management.

Qualifications

• Experience in managing support plans through a team of Independence Assistants.
• Experience working at NVQ Level 3 in Healthcare or equivalent.

Responsibilities

• Act as the primary point of contact for IIT staff and referrers outside of business hours.
• Assist in coordinating the work of Independence Assistants and managing care resources.
• Conduct quality assurance visits and ensure compliance with care standards.

Skills

Team Management

Quality Assurance

Care Coordination

Education

NVQ Level 3 in Healthcare

Job description

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Key Duties/Accountabilities

1. Act as the primary point of contact for IIT staff (mainly Independence Assistants) and referrers outside of normal business hours. Out of hours provision is 5:00-9:00pm Monday to Friday and 7:30/8am – 9:00pm Saturday/Sunday/Bank Holidays.
2. Assist the daytime Independence Assistant Coordinators (IACs) in coordinating the work of IAs, allocating care hours and resources to ensure high-quality care and proper delivery of care plans and services.
3. Help coordinate the daily work allocation of the team via an electronic rostering system, managing rotas, team attendance, and arranging cover as needed, including booking agency staff.
4. Conduct regular quality assurance visits and spot checks with service users and IAs, and complete assessment reports to ensure appropriate care is provided.
5. Ensure all statutory and professional requirements are met within the care provision.

Essential Experience Required

1. Experience in managing the delivery of support plans through a team of Independence Assistants, addressing any concerns.
2. NVQ Level 3 in Healthcare or equivalent, including experience working at this level.