IT Support Apprentice – Southampton

Estio Training Limited; Southampton; On-site; GBP 15,000; Full time

Job summary

An innovative firm is seeking an enthusiastic IT Support Engineer to deliver first-line helpdesk support across multiple regions. This role involves assisting internal staff with technical issues, ensuring high-quality customer service, and maintaining accurate call logs. The company offers a supportive environment with opportunities for professional growth and development. If you're passionate about technology and eager to make a difference, this apprenticeship could be the perfect stepping stone in your IT career, leading to a permanent position based on performance.

Benefits

Private Healthcare Insurance

Pension Scheme

Wellness days

Birthday off after one year

Creative spacious offices

Subsidized canteen

Free parking

Qualifications

• 5 GCSEs including English and Maths are essential.
• Strong communication and Microsoft OS knowledge required.

Responsibilities

• Provide 1st line technical support via phone and in person.
• Maintain high customer service standards and log all calls.
• Configure hardware and escalate complex issues as needed.

Skills

Good communication skills

Knowledge of Microsoft-based operating systems

Basic understanding of PC hardware

Research skills

Flexibility and proactivity

Attention to accuracy and detail

Teamwork

Ability to work under pressure

Education

5 GCSEs grades A*-C/9-4 including English Language and Maths

Job description

Level 3 Information Communication Technician

Company: AVASK Group Ltd

Full Address: First Floor, Oceana House, Commercial Rd, Southampton SO15 1GA

Weekly Hours Worked: 8:30 AM – 5 PM or 9 AM – 5:30 PM, Monday - Friday

Salary: £15,000

Contact Information:
Please reach out via email at [e-mail] or call 0203 8342 872

About the Company:

AVASK is a rapidly expanding firm that specializes in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK. AVASK is recommended as External Tax Advisors under the Amazon Global Selling Programme and assists hundreds of Amazon FBA sellers, eBay, Shopify, and many other platforms. It provides clients with a comprehensive range of expertise from practical guidance on cross-border transactions to ensuring full compliance and assisting with group structures and tax advisory services.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Engineer with AVASK, a business specializing in VAT and Compliance for online international trade.

Role Summary:

AVASK is looking for a bright, outgoing IT enthusiast to provide first line helpdesk support to internal staff ranging from the UK, USA, and China.

Key Responsibilities:

Your duties and responsibilities in this role will consist of:

• Providing 1st line technical support, answering support queries via phone, service desk, and in person.
• Supporting users remotely.
• Maintaining a high degree of customer service for all support.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Logging all calls on the call logging system and keeping call logs up to date.
• Escalating more complex calls to the relevant IT Support member.
• Configuring hardware as required.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Good communication skills both written and verbally.
• Knowledge of Microsoft-based operating systems.
• Basic understanding of PC hardware set-up and configuration.
• Willingness to research issues and fixes.
• Flexible and proactive approach.
• Attention to accuracy and detail.
• Ability to work as part of a team.
• Ability to work under pressure and to a deadline.

Personal Qualities:

• Ability to deal with staff in a courteous, professional, and effective manner.
• An appreciation of the need for confidentiality when dealing with sensitive information.
• Flexibility about working hours.

Other Information:

• Private Healthcare Insurance.
• Pension Scheme.
• Wellness days.
• Birthday off after one year of length of service.
• Creative spacious offices with breakout areas and subsidized canteen.
• Free parking.

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at [e-mail] or call Leeds – 0113 3500 333. We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritize systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.