Consulting Manager

American Express Global Business Travel; London; On-site; GBP 50,000 - 100,000; Full time

Job summary

Join a forward-thinking company where your passion for travel can make a significant impact. As a Consultant in the Global Business Consulting team, you will lead multi-workstream projects, drive client success, and leverage your analytical skills to develop innovative solutions. This role offers a collaborative culture that values your voice and contributions, alongside opportunities for professional development. With flexible benefits and travel perks, you will thrive in an inclusive environment that champions diversity and personal growth. If you're ready to shape the future of travel, this is the opportunity for you.

Benefits

Health and Welfare Insurance

Retirement Programs

Parental Leave

Adoption Assistance

Wellbeing Resources

Travel Discounts

Access to Learning Courses

Inclusion Groups

Qualifications

• Experience leading air projects with global customers.
• Strong analytical skills and ability to evaluate alternatives.

Responsibilities

• Complete multi-workstream engagements using project management methodologies.
• Build strong relationships with key stakeholders.

Skills

Project Management

Problem Solving

Analytical Skills

Communication

Relationship Management

Commercial Mindset

Education

Bachelor's Degree

MBA

Tools

Tableau

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What you'll be doing:

The Global Business Consulting team consists of Consultants from a wide variety of backgrounds - from the hotel industry, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the market and investments in the business.

What we need from you:

• Effectively complete multi-workstream engagements, prioritize client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs. Experience in applying change management techniques to drive sustainable engagement impact and return on investment. Creates deliverables within established engagement scope, quality standards and time frames
• Experience leading air projects with global sophisticated customers (i.e., 40+ points of sale, $150M in global air spend, etc.)
• Problem Solving & Analysis:
• Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative attitude.
• Deep understanding of both TMC travel data, airline pricing/inventory management, corporate fare filing, and multiple data sources (ATPCO, Diio Mischedule data, etc.)
• Familiarity with data visualization tools and reporting (i.e., Tableau)
• Ability to build specific models and scenarios using available datasets
• Communication:
• Outstanding social skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills sophisticated subject matter into key messages for team members and clients
• Leads global airline relationships – representing both customer & consultancy interests
• Relationship Management:
• Understands client organization and dynamics. Builds strong working relationships with all key stakeholders. Leverages American Express Global Business Travel and available industry tools and solutions to develop best-in-class deliverables and best practices
• Experience successfully navigating global, matrixed client organizations (i.e., 40+ points of sale, $150M in global air spend, multiple stakeholders.)
• Team Guidance and Support:
• Demonstrates strong work ethic with peers and juniors. Coaches team on subject matter and industry knowledge. Contributes to knowledge creation and dissemination related to the Airline industry. Supports delivery of internal/external projects that develop the business
• Experience managing analysts (onshore & offshore) to create & deliver positive client outcomes
• Experience & understanding of the airline industry
• Experience representing a firm or client’s interest within the marketplace (i.e., suppler/industry conferences)
• Commercial mindset; ability to led business development efforts in addition to project delivery

Additional Requirements:
• Ability to accommodate client travel up to 30%
• Bachelor's degree required, MBA strongly preferred, PMI certification a plus
• Relevant travel experience, such as procurement, strategic sourcing, etc.
• Knowledge of strategy, financial/business operations, cost management preferred
• Strong analytical skills; ability to evaluate alternatives and recommend client solutions
• Strong communication skills that should include internal and external presentation development and delivery
• Strong client service orientation
• Ability to interact effectively with people at all levels within a team or client organization

Location

London, United Kingdom

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What you'll be doing:

The Global Business Consulting team consists of Consultants from a wide variety of backgrounds - from the hotel industry, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the market and investments in the business.

What we need from you:

• Effectively complete multi-workstream engagements, prioritize client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs. Experience in applying change management techniques to drive sustainable engagement impact and return on investment. Creates deliverables within established engagement scope, quality standards and time frames
• Experience leading air projects with global sophisticated customers (i.e., 40+ points of sale, $150M in global air spend, etc.)
• Problem Solving & Analysis:
• Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative attitude.
• Deep understanding of both TMC travel data, airline pricing/inventory management, corporate fare filing, and multiple data sources (ATPCO, Diio Mischedule data, etc.)
• Familiarity with data visualization tools and reporting (i.e., Tableau)
• Ability to build specific models and scenarios using available datasets
• Communication:
• Outstanding social skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills sophisticated subject matter into key messages for team members and clients
• Leads global airline relationships – representing both customer & consultancy interests
• Relationship Management:
• Understands client organization and dynamics. Builds strong working relationships with all key stakeholders. Leverages American Express Global Business Travel and available industry tools and solutions to develop best-in-class deliverables and best practices
• Experience successfully navigating global, matrixed client organizations (i.e., 40+ points of sale, $150M in global air spend, multiple stakeholders.)
• Team Guidance and Support:
• Demonstrates strong work ethic with peers and juniors. Coaches team on subject matter and industry knowledge. Contributes to knowledge creation and dissemination related to the Airline industry. Supports delivery of internal/external projects that develop the business
• Experience managing analysts (onshore & offshore) to create & deliver positive client outcomes
• Experience & understanding of the airline industry
• Experience representing a firm or client’s interest within the marketplace (i.e., suppler/industry conferences)
• Commercial mindset; ability to led business development efforts in addition to project delivery

Additional Requirements:
• Ability to accommodate client travel up to 30%
• Bachelor's degree required, MBA strongly preferred, PMI certification a plus
• Relevant travel experience, such as procurement, strategic sourcing, etc.
• Knowledge of strategy, financial/business operations, cost management preferred
• Strong analytical skills; ability to evaluate alternatives and recommend client solutions
• Strong communication skills that should include internal and external presentation development and delivery
• Strong client service orientation
• Ability to interact effectively with people at all levels within a team or client organization

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

About the company

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters.