Customer Service Advisor - Part-Time Evenings (Ferndale)

JR United Kingdom; Wales; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Technical Advisor, where you will engage with customers and solve their mobile technology issues. This part-time role offers flexible working arrangements, allowing you to balance your professional and personal life effectively. With a starting hourly rate of £12.82 and opportunities for career development, you will be part of a supportive team culture that values your contributions. Enjoy numerous perks, including discounts on products, access to healthcare services, and generous leave policies. If you have a passion for helping others and a knack for technology, this position could be the perfect fit for you.

Benefits

Discounts on EE & BT products

Access to online GP services

Paid carer’s leave

Family leave with full pay

Career development support

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience is required; training will be provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help resolve device issues and keep customers connected.

Skills

Problem-solving

Customer service

Relationship building

Technical aptitude

Job description

Social network you want to login/join with:

Client:

EE

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Position: Customer Service Technical Advisor (Part-time, Permanent)

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 hours per week

Are you someone who enjoys solving problems and tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or a more complex problem, you'll help keep our customers connected to their loved ones.

No specific experience is required; if you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements, including scheduling your own breaks, banking time, and occasional home working, to support your work-life balance.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, saving you hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?