Student Support Officer (UB12707)

University of Bath; Bath; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

The University of Bath is seeking Student Support Officers to enhance the student experience, providing academic advising and support services. This full-time role offers a collaborative environment, focusing on student welfare and engagement, with numerous benefits and a commitment to diversity.

Benefits

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Generous annual leave allowance

Personal and professional development opportunities

Relocation allowance

Visa reimbursement

Qualifications

• Pro-active and self-motivated with excellent organisational skills.
• Ability to interpret complex data and manage workload effectively.

Responsibilities

• Enhance student experience from induction to graduation.
• Support students through academic advising and monitoring.
• Foster relationships with academic and support staff.

Skills

Communication

Organisational Skills

Strategic Thinking

Job description

About The Role

We are seeking Student Support Officers to work across multiple departments who will play a key role in enhancing the taught student experience from induction through to graduation.

You will work collaboratively with academic and professional services staff to contribute to an effective integrated student support system within a specific academic department, as well as help to identify students at risk of not succeeding, utilising the internal processes/services available.

You will provide support for colleagues and processes supporting students through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study plans, Return to Study, and liaising with Student Support & Safeguarding.

You will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty, Student Support & Safeguarding. and across the wider University.

This role is offered on a full-time basis (36.5 hours per week) and is expected to last 24 months.

You can find out more about the University of Bath hybrid model here.

For an informal discussion about this post please contact Annika Theilgaard (Student Engagement Manager – Humanities & Social Sciences) on [e-mail] or Kate Campbell (Student Engagement Manager – Science) on [e-mail].

Interviews are expected to take place on 17 & 18 June.

Our ideal candidate

You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking.

You will be able to communicate effectively and develop good working relationships with staff and students alike.

You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.

What We Can Offer You

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
  
  

We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information.

Closing Date: 28 May 2025

Department: Management, Specialist and Administration

Salary: £30,805 to £37,174